Fotios Delakas
Warsaw
Summary
Dynamic professional with a proven track record at Microsoft Via Accenture Poland, adept in sales development and negotiation tactics. Excelled in fostering client relationships, surpassing B2B sales targets, and leading teams to achieve over 20% revenue growth. Skilled in analytical thinking and team collaboration, consistently delivering exceptional results through strategic problem-solving and effective communication.
Experienced with general ledger management and financial reconciliation. Utilizes ERP systems to enhance financial accuracy and efficiency. Knowledge of financial reporting standards and analytical techniques to support decision-making.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Account Manager - B2B Business Development
Microsoft Via Accenture Poland
07.2023 - Current
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
- Generated revenue growth by identifying upselling opportunities within the existing client base.
- Collaborated with internal teams to develop comprehensive proposals tailored to specific client requirements.
PTP Accounting Administrator
Swarovski Global Business Services
03.2023 - 07.2023
- Analyzed financial data and trends to identify areas of opportunity or concern, providing valuable insights to support business decisionmaking.
- Improved budgeting accuracy with detailed variance analysis, enabling informed decision-making for cost control measures.
- Streamlined accounting processes by implementing efficient software solutions, resulting in reduced errors and increased productivity.
- Reduced manual data entry errors with the implementation of automated systems for invoice processing and expense tracking.
Process Procurement Specialist
Infosys Poland
05.2022 - 02.2023
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Established relationships with vendors and suppliers to streamline procurement operations.
Team Leader Manager
BPO Poland
04.2018 - 02.2022
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Enhanced team (20 people) productivity by implementing efficient workflow processes and setting clear performance expectations.
Sales Representative B2B
BPO Poland
01.2014 - 03.2018
- Generated leads through cold calling, email campaigns, and social media marketing initiatives.
- Boosted client retention rates by fostering strong relationships and addressing concerns promptly.
- Collaborated with cross-functional teams to deliver exceptional customer service and drive repeat business.
- Consistently met or exceeded monthly performance metrics such as call volume, pipeline generation, and closed deals.
Order to Cash Analyst
AMREST Poland
09.2012 - 10.2013
- Collaborated with sales team to ensure proper documentation and accuracy in the order-to-cash cycle.
- Conducted regular audits on billing data to maintain accuracy and compliance with company policies and procedures.
- Maintained thorough knowledge of industry trends and best practices in order-to-cash processes to drive continuous improvement initiatives within the organization.
- Developed strong relationships with key stakeholders to support effective communication throughout the order-to-cash process.
General Ledger Accountant
Malco Hellas SA
06.2009 - 08.2011
- Supported audit preparation and compliance efforts, ensuring accurate documentation of financial transactions.
- Collaborated with cross-functional teams to address accounting issues, resulting in improved resolution times for discrepancies.
- Reduced time spent on month-end closing activities by automating data imports and exports between accounting systems.
- Supported internal control initiatives by identifying areas for improvement within existing general ledger processes and recommending corrective actions.
Assistant Banking Officer
National Bank of Greece
01.2004 - 06.2004
- Enhanced customer satisfaction by efficiently addressing and resolving banking inquiries.
- Exceeded client expectations with comprehensive knowledge of banking services, enabling swift problem resolution during consultations.
- Mitigated potential losses by diligently monitoring account activity for signs of fraud or suspicious transactions.
- Collaborated with team members to develop strategies for achieving branch objectives and maintaining high levels of customer service.
Education
Diploma of Economics Business Management -
Athens University of Economics & Business
Athens, Greece09-2003
Skills
- Problem-solving abilities
- Team collaboration
- Self motivation
- Team leadership
- Analytical thinking
- Sales development
- Time management abilities
- Negotiation skills
- Analytical skills
- Microsoft dynamics 365
- SAP software
- MS office
- ServiceNow experience
- Excellent communication
Languages
- Greek Native
- English C2
- Polish C1
Certification
- Microsoft 365 Certified MS-900: Fundamentals License- Certification number: A5N39E-AF8CE7
- Copilot for M365 Achiever Badge - Foundational Issued by Microsoft Modern Work Entablement
Hobbies
- Team sports (football, cricket, basketball, etc.)
- Determination activities (running, swimming, cycling, climbing, etc.)
- Brain activities (chess, reading, etc.)
- Computing and IT
- Chess
- Learning languages
- Travel
- Photograph
GDPR
"I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing
Timeline
Account Manager - B2B Business Development
Microsoft Via Accenture Poland
07.2023 - Current
PTP Accounting Administrator
Swarovski Global Business Services
03.2023 - 07.2023
Process Procurement Specialist
Infosys Poland
05.2022 - 02.2023
Team Leader Manager
BPO Poland
04.2018 - 02.2022
Sales Representative B2B
BPO Poland
01.2014 - 03.2018
Order to Cash Analyst
AMREST Poland
09.2012 - 10.2013
General Ledger Accountant
Malco Hellas SA
06.2009 - 08.2011
Assistant Banking Officer
National Bank of Greece
01.2004 - 06.2004
Diploma of Economics Business Management -
Athens University of Economics & Business
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