Summary
Overview
Work History
Education
Skills
Certification
Languages
Disclaimer
Timeline
Generic

Frank Nkundwa

Krakow

Summary

A results-oriented Cloud Support Engineer with experience in providing technical support for cloud-based infrastructure, with a strong background in networking support. Proficient in troubleshooting, configuration, and maintenance of cloud systems, including AWS, Azure, and Google Cloud. Adept at diagnosing and resolving network issues in cloud environments, ensuring optimal performance, security, and reliability. A skilled communicator with the ability to collaborate with cross-functional teams and deliver excellent customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cloud Support Engineer

LTIMindtree
02.2023 - 01.2025
  • Azure migrate
  • Collaborate with customers to diagnose network-related problems, provide root cause analysis, and suggest solutions to improve performance and reduce downtime.
  • Resolve networking issues related to IP configuration, VPN setup, DNS, DHCP, and firewall configurations.
  • Provide technical support and troubleshooting for cloud infrastructure, including AWS, Azure, and Google Cloud, ensuring high availability and performance.
  • Optimized system performance for increased scalability and reliability through regular maintenance and updates.
  • Configure and troubleshoot cloud-based networking services, such as Virtual Private Cloud (VPC), subnets, and load balancers.
  • Resolved issues related to operational components for LAN, WAN and voice systems.

Freelance Network Engineer

Smart Solution Technologies
04.2021 - 08.2022

.Provided specialized network engineering services, focusing on configuring, troubleshooting, and optimizing routers and switches for various clients.

.Configured, deployed, and maintained routers (Cisco) and switches (Cisco,), ensuring high-performance, secure, and reliable network infrastructures.

.Worked on implementing and troubleshooting routing protocols such as OSPF, EIGRP, and BGP, optimizing routing decisions and improving network efficiency.

. Designed and implemented VLANs, subnets, and network segmentation strategies to improve network security, performance, and scalability.

.Ensured seamless communication and connectivity by configuring and maintaining network devices, including Layer 2 and Layer 3 switches, across client environments.

IT Trainer

Natcom Services Ltd
05.2019 - 10.2020
  • Cisco Routers & Switches Configuration
  • Configure routers, switches, and end devices to provide access to local and remote network resources and to enable end-to-end connectivity between remote devices
  • Networking Protocols (TCP/IP, DNS, DHCP, OSPF, EIGRP, BGP)
  • Network Troubleshooting & Diagnostics
  • VLANs, Subnets, IP Addressing

Technical Support Engineer

Itechizen Global Private Limited
06.2016 - 06.2018
  • Configured and maintained network devices including switches, routers, and firewalls, ensuring stable and secure connections across the organization.
  • Assisted in configuring and troubleshooting network protocols like TCP/IP, DNS, DHCP, OSPF, and BGP, optimizing network paths for internal and external communications.
  • Supported remote and local troubleshooting for network-related issues such as IP addressing, DNS resolution, and VPN connectivity for users.
  • Conducted regular network audits to ensure proper configuration and compliance with organizational policies, maintaining a high level of security.
  • Monitored network traffic, identifying potential threats and addressing security vulnerabilities through timely patching and configuration updates.

Education

Bachelor’s degree - Hardware & Networking Technologies

Punjab Technical University
10.2017

Skills

  • Backup & Disaster Recovery
  • Client Interaction & Support
  • Networking: TCP/IP, DNS, DHCP, VPN, VLAN, Subnetting, BGP, OSPF
  • Security: Firewalls, VPNs, IAM (Identity and Access Management), Security Groups, ACLs
  • Operating Systems: Linux (Ubuntu, CentOS), Windows Server, macOS
  • Scripting: Python, Bash, PowerShell
  • Networking: TCP/IP, DNS, DHCP, VPN, VLAN, Subnetting, BGP, OSPF

Certification

  • CCIE, FORTUNE Certified Institute for professional Training, November2017
  • RHCE&CCNA, FORTUNE Certified Institute for professional Training, February2017
  • CCNP, AEGIS Institute Computer Education Pvt.LTD, May2014
  • Azure backup Assessments. Cloud Academy 2024/11
  • Azure Network Roadmap Cloud Academy 2023/05
  • Azure site recovery foundation Cloud Academy 2023/11
  • Azure site recovery-specialist assessment Cloud Academy 2024/10
  • Azure Backup SpecialistCloud Academy 2023/10

Languages

English
Proficient
C2
French
Advanced
C1

Disclaimer

I agree to the processing of personal data that I have made available voluntarily in the recruitment process by the Administrator of personal data, i.e. Dotcommunity Spółka z ograniczoną odpowiedzialnością [Ltd.] based in Cracow,15 Żabiniec Street,31-215 Cracow, registered in Poland, the Cracow’s District Court – Śródmieście, XI Commercial Division of the National Court Register under number0000468484, VAT number:9452174499, ('Dotcommunity') in order to carry out the recruitment process for the KYC Specialist with French position on the basis of Art.6 item1a of the Regulation (EU)2016/679 of the European Parliament and of the Council of27 April2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive95/46/EC (General Data Protection Regulation)

Timeline

Cloud Support Engineer

LTIMindtree
02.2023 - 01.2025

Freelance Network Engineer

Smart Solution Technologies
04.2021 - 08.2022

IT Trainer

Natcom Services Ltd
05.2019 - 10.2020

Technical Support Engineer

Itechizen Global Private Limited
06.2016 - 06.2018

Bachelor’s degree - Hardware & Networking Technologies

Punjab Technical University
Frank Nkundwa