Fuad Gurbanov
Gdansk
Summary
A highly motivated and ambitious Junior Accountant with 2 years of experience. Has experience in dealing with invoices, and accounting reports. Can build strong relationships with people to achieve a goal thanks to good communication skills. Can work under pressure and meet deadlines. Has a deep passion for learning new skills to increase knowledge. The biggest advantage is knowing weaknesses and strengths. Always ready for new challenges, relying on creativity and experience.
Overview
2
2
years of professional experience
Work History
Junior Accountant Assistance
Positive Call Center Solutions for Turkish Airline
01.2022 - 11.2022
- Enhanced financial accuracy by reconciling accounts and analyzing financial statements.
- Streamlined accounting processes by implementing efficient data management techniques.
- Assisted in budget preparation and monitoring for increased cost control and profitability.
- Reduced errors in financial reporting through meticulous review and analysis of documents.
Customer Relationship Executive
Positive Call Center Solutions for Turkish Airline
07.2021 - 12.2021
- Strengthened customer relationships by providing timely and accurate information on products and services.
- Increased customer satisfaction through efficient handling of inquiries, complaints, and concerns.
- Assisted in the development of new marketing strategies to boost sales and revenue.
- Implemented CRM software to streamline communication processes with clients for improved interaction quality.
Junior Accountant Intern
Baku Tourism Excursion LLC
07.2020 - 11.2021
- Improved financial reporting accuracy by assisting in monthly account reconciliations and journal entries.
- Enhanced budgeting processes by conducting variance analyses and providing recommendations for adjustments.
- Streamlined accounts payable procedures, ensuring timely vendor payments and accurate expense tracking.
- Supported the preparation of quarterly financial statements, contributing to a more efficient close process.
Customer Service Representative
Positive Call Center Solutions for Turkish Airline
03.2021 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Master of Science - Business Administration
WSB MERITO
Gdansk, Poland03.2025
Bachelor of Science - Tourism Management
Azerbaijan Tourism And Management University
Baku, Azerbaijan09.2022
Skills
- Microsoft Office Word
- Microsoft Office Excel
- Quickres
- SAP
- Comarch
- Pega-CRM
Languages
Turkish
Native language
English
Advanced
C1
Russian
Intermediate
B1
Polish
Elementary
A2
Timeline
Junior Accountant Assistance
Positive Call Center Solutions for Turkish Airline
01.2022 - 11.2022
Customer Relationship Executive
Positive Call Center Solutions for Turkish Airline
07.2021 - 12.2021
Customer Service Representative
Positive Call Center Solutions for Turkish Airline
03.2021 - 07.2021
Junior Accountant Intern
Baku Tourism Excursion LLC
07.2020 - 11.2021
Master of Science - Business Administration
WSB MERITO
Bachelor of Science - Tourism Management
Azerbaijan Tourism And Management University
Similar Profiles
Farid ArabovFarid Arabov
Customer Service Representative at Positive Call CenterCustomer Service Representative at Positive Call Center
Murad BabayevMurad Babayev
Customer Service Representative at Positive Call CenterCustomer Service Representative at Positive Call Center
Aynur HuseynovaAynur Huseynova
Customer Service Representative at Positive Call CenterCustomer Service Representative at Positive Call Center