Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Hobbies and Interests
Awards
Languages
Timeline
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Fungisai Musanhi

Fungisai Musanhi

Warsaw

Summary

Quality-driven Compliance Analyst familiar with tracking,documentation and reporting requirements. Brings strong problem-solving skills and proactive approach to new tasks. Known for creativity,adaptability and results oriented mindset.Willingness to take on added responsibilities to meet team objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Compliance Analyst

VIKING CLOUD
10.2021 - Current
  • Conducted comprehensive compliance audits to ensure adherence to regulatory standards and internal policies.
  • Stayed current with latest changes to applicable regulatory standards and company procedures.
  • Created and maintained compliant work environment.
  • Evaluated and monitored supplier and partner relationships to support compliance.
  • Interfacing with a variety of customers over the phone, via email in a polite and positive manner.
  • Resolving problems independently, understand and follow escalation procedures.
  • Ensuring merchants are validated for the required annual PCI DSS compliance certification.
  • Identified gaps in existing compliance processes and recommended updates.

Customer Service Representative

FOUNDEVER GROUP OF COMPANIES
11.2018 - 03.2021
  • Resolved customer inquiries swiftly to enhance satisfaction and retention.
  • Trained new representatives on system usage and customer interaction best practices.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Bachelors - International Relations

Collegium Civitas
06.2023

Skills

  • Compliance Monitoring
  • Due diligence
  • Documentation skills
  • Data verification
  • Problem solving
  • Detail oriented
  • Excellent organizational skills
  • Excellent communication skills
  • Time management
  • Interpersonal skills

Certification

2023, English IELTS

Additional Information

I consent that my personal data included in my resume to be used for the purposes of recruitment in accordance with the data protections act dated 29th August 1997 consolidated text journal of Laws 2016 item 922 as amended.

Hobbies and Interests

Voluntary work to help the community

Awards

2023, Employee of the month

Languages

English
Native language
French
Beginner
A1

Timeline

Compliance Analyst

VIKING CLOUD
10.2021 - Current

Customer Service Representative

FOUNDEVER GROUP OF COMPANIES
11.2018 - 03.2021

Bachelors - International Relations

Collegium Civitas

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Fungisai Musanhi