Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Gabriel Ejiro

Gabriel Ejiro

Gdansk

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Quality Analyst

Capita Polska
Remote
10.2022 - Current
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

Customer Service Associate

Capita Polska
Remote
02.2022 - 10.2022
  • Supporting customers with english via webchat and email
  • Verifying customer details as part of KYC and AML activities
  • Solving challenging requests of customers regarding trading and securities accounts process
  • Collaborating with tech team by sharing customer feedback and proactively helping to continously improve the trading app
  • Supporting new clients with account set up.

Content Analyst

Baltic Assist
Remote
06.2022 - 09.2022


  • Finding, analyzing, systematizing information to cover the data points required for a full profile: legal name and ownership type; company activity, products and services; date of foundation, employee numbers; locations; key people; competitors; funding and investor information
  • Creating and reviewing company descriptions
  • Reviewing and updating the existing profiles, completing them with all data points requested, and carrying out data QA.

Customer Service Representative

Tag Control Coy Limited, Port
Port Harcourt
04.2019 - 12.2020


  • Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, and incentives using company's knowledge management system
  • Process requests and update data in company's database
  • Handle issues and problems with little supervision, while escalating more complex issues to appropriate staff.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Office Assistant

Enugu North Local Government Secretariat
Enugu
09.2018 - 03.2019
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.

Education

Postgraduate Diploma - Data Analysis

Wyższa Szkoła Kształcenia Zawodowego
Wroclaw
2023

Master of Arts - Sociology

University of Opole
Opole

Bachelor of Science - Political Science

Delta State University
Abraka, Nigeria

Skills

  • Python
  • Pandas & Numpy
  • SQL
  • Data Management
  • Data Analysis
  • Product Management
  • Attention to detail

Additional Information

Volunteer

Gazeta Studencka, Content Editor

Opole, Poland (2021 - 2022)


Pad A Girl Foundation, Social Media Director

Remote - Nigeria (2020 - 2021)

Languages

English
Native language

Timeline

Quality Analyst

Capita Polska
10.2022 - Current

Content Analyst

Baltic Assist
06.2022 - 09.2022

Customer Service Associate

Capita Polska
02.2022 - 10.2022

Customer Service Representative

Tag Control Coy Limited, Port
04.2019 - 12.2020

Office Assistant

Enugu North Local Government Secretariat
09.2018 - 03.2019

Postgraduate Diploma - Data Analysis

Wyższa Szkoła Kształcenia Zawodowego

Master of Arts - Sociology

University of Opole

Bachelor of Science - Political Science

Delta State University

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Gabriel Ejiro