Gabriela Góral
Rzeszów (Remote)
Summary
Detail-oriented and proactive HR Technology and Operations Specialist with over 5 years of progressive experience in HR systems, Workday configuration and integration projects, quality assurance, and process improvement. Proven ability to translate complex business needs into functional solutions. Strong track record in supporting global HR and payroll teams, delivering system testing, configuration, and user support in fast-paced, international environments.
Overview
6
6
years of professional experience
Work history
Junior Ops Support & Quality Assurance Manager
Traffective GmbH
Remote (Poland)
01.2024 - Current
- Delivered first-line technical support for publishing clients via Jira, addressing configuration issues and product concerns.
- Supported implementation of technical onboarding and advertising integrations.
- Managed campaign operations and daily system functionality across departments.
- Created and implemented QA processes to ensure service excellence and compliance.
- Defined and monitored quality standards and initiated corrective actions.
- Collected and relayed system and product feedback to development teams.
Global HR Master Data Expert / Workday
Hitachi Energy Services Sp. z o.o.
Remote (Poland)
01.2023 - 01.2024
- Administered Workday security role assignments, approval processes, and user access.
- Led process design and configuration management across HR, Payroll, TA, Finance.
- Supported system integration and data analysis projects including REIWA and new country implementations.
- Delivered customer service via ServiceNow and resolved SSO/log-in issues.
Workday Subject Matter Expert
Hitachi Energy Services Sp. z o.o.
Kraków (Remote)
02.2022 - 09.2023
- Created and mapped HR processes for integration with Payroll/Time Management systems.
- Performed mass data loads and validations across multiple Workday tenants.
- Created test scenarios and supported PECI integration testing and documentation.
- Provided hypercare support and guidance for HR teams using Workday.
Junior HR Specialist – Payroll & C&B
ABB Business Services Sp. z o.o.
Kraków, Poland
07.2019 - 01.2022
- Administered time management, payroll data, and employee benefit programs (PPK, MyBenefit, ESAP).
- Delivered ad hoc reports and ensured data accuracy in SAP HR.
- Created SOPs and conducted intern training programs.
Education
Bachelor of Arts - English Philology
Politechnika Radomska im. Kazimierza Pułaskiego
Radom /2014 - /2017
Bachelor of Arts - English Philology
Universidade de Vigo
Spain /2016 - /2017
Skills
- Workday Modules: HCM, Security, Absence, Time Off, PECI
- HRIS: Workday, SAP HR
- Tools: Jira, ServiceNow, Azure DevOps
- Process Mapping & SOP Creation
- QA & Testing Procedures
- Project Management Support
- Data Validation & Mass Data Loads
- Client Support & Issue Resolution
- Fluent in English & Polish
Languages
English
Advanced (C1)
Polish
Fluent
German
Intermediate (B1)
Timeline
Junior Ops Support & Quality Assurance Manager
Traffective GmbH
01.2024 - Current
Global HR Master Data Expert / Workday
Hitachi Energy Services Sp. z o.o.
01.2023 - 01.2024
Workday Subject Matter Expert
Hitachi Energy Services Sp. z o.o.
02.2022 - 09.2023
Junior HR Specialist – Payroll & C&B
ABB Business Services Sp. z o.o.
07.2019 - 01.2022
Bachelor of Arts - English Philology
Politechnika Radomska im. Kazimierza Pułaskiego
/2014 - /2017
Bachelor of Arts - English Philology
Universidade de Vigo
/2016 - /2017
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