Gabriel Nicolae Tiță
Gdansk
Summary
Adept in delivering exceptional customer service and support. Excelled in a fast-paced call center environment, enhancing client satisfaction through effective communication and adaptability. Demonstrated a keen eye for detail, ensuring a smooth implementation process for clients, with a significant improvement in customer feedback scores.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Amazon
United Kingdom
08.2020 - 11.2023
- Trained new employees and delegated daily tasks and production
Customer Service Representative
Teleperformance
Romania
09.2019 - 05.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Romanian, English
Foreing Languages Faculty
Romania06.2020
Skills
- Customer Service
- Adaptability
- Teamwork
- Attention for details
Languages
Romanian
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Shift Supervisor
Amazon
08.2020 - 11.2023
Customer Service Representative
Teleperformance
09.2019 - 05.2020
Romanian, English
Foreing Languages Faculty