Geeta Sharma
Summary
Dynamic Financial Analyst with a proven track record at Accenture Solutions, excelling in financial reporting and operational analysis. Adept at streamlining processes and enhancing team performance through effective communication and quality assurance. Skilled in Microsoft Office and committed to delivering results while fostering collaboration and continuous improvement.
Overview
16
16
years of professional experience
Work History
Financial Analyst
Accenture Solutions
Krakow, Poland
01.2022 - Current
- Working in Debt Recovery Team taking care of the post suspension process.
- Follow stringent and compliant process for collections while maintaining appropriate audit emails and records.
- Participate in conference calls to define long term payment plan and negotiation for customers dealing with bankruptcy and payment defaulters.
- Validation of fraud accounts and creation of audit records as per the defined process.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamline financial reporting for better decision-making with clear, concise analysis and presentation.
- Facilitate smoother internal audits, standardizing documentation and evidence collection procedures.
Project Lead
Lothal Solution Pvt. Ltd.
New Delhi, India
10.2016 - 06.2020
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Prepare training material and knowledge articles for the support team and end user.
- Prepare project reports to be presented to stakeholders.
- Prepare RCA report to be shared with technical teams.
- Build process improvement plan.
- Manage customer escalations and high severity issues.
Team Leader
Infosys BPO
Bengaluru, India
06.2013 - 09.2016
- Supervision of team to ensure 100% deliverables in accordance with stipulated timelines
- Impart required process/voice training to team members
- Prepare weekly/monthly reports for team score forecast
- Perform RCA and provide feedback to team members
- Team building activities
- Build process improvement plan
- Solving Issues with Remote access
- Manage customer escalations
- Shift roster preparation
SME and Quality Analyst
IBM
Gurugram, India
04.2012 - 10.2012
- Third level support for Netgear Routers and Broadband for European region
- Perform call quality analysis and provide feedback to advisers
- Manage customer escalations.
- Prepare team score data sheet for performance analysis.
- Remote access for technical solutions.
Customer Care Executive
Wipro Technologies
New Delhi, India
10.2009 - 03.2012
- Provide voice and technical support for Black Berry mobile device and Airtel data card.
- Assist users in setup and configuration for BB mobile device and Airtel data card.
- Log user complaints and work with vendors for resolution of reported issues.
Education
MBA - IT
Symbiosis Distance Learning
India06-2014
Bachelor of Computer Applications - Computer And Information Sciences
RMBI College
India04-2008
Skills
- Microsoft Office
- Financial and operational reporting
- Financial statement analysis
- ITIL process
- Quality Assurance
- Team player
Languages
English
Advanced (C1)
Timeline
Financial Analyst
Accenture Solutions
01.2022 - Current
Project Lead
Lothal Solution Pvt. Ltd.
10.2016 - 06.2020
Team Leader
Infosys BPO
06.2013 - 09.2016
SME and Quality Analyst
IBM
04.2012 - 10.2012
Customer Care Executive
Wipro Technologies
10.2009 - 03.2012
MBA - IT
Symbiosis Distance Learning
Bachelor of Computer Applications - Computer And Information Sciences
RMBI College