Summary
Overview
Work History
Education
Skills
Languages
References
Additional Information
Hobbies
Timeline
Generic

George Eiwuley Cudjoe

Warsaw

Summary

Call center professional with 3 years of experience in delivering exceptional customer service and resolving issues efficiently. Proven track record of enhancing customer satisfaction and supporting team success in fast-paced environments. Committed to excellence and ready to contribute to organizational goals in Warsaw, Poland.

Overview

5
5
years of professional experience

Work History

Call Center Agent

Conduent
06.2021 - 03.2024
  • - Managed high volumes of inbound and outbound calls, providing exceptional customer service and resolving issues efficiently.
  • - Assisted customers with inquiries, complaints, and product-related questions, ensuring high levels of customer satisfaction.
  • - Utilized CRM software to track and document customer interactions and transactions.
  • - Achieved and exceeded daily performance targets, including call resolution and customer satisfaction metrics.
  • - Collaborated with team members to develop and implement best practices for improved service delivery.
  • - Conducted follow-up calls to ensure customer issues were resolved satisfactorily and to gather feedback.

Customer Support Representative

Nordea
06.2019 - 05.2021
  • - Provided support to customers via phone, email, and chat, handling a variety of service requests and technical issues.
  • - Diagnosed and resolved customer problems, including troubleshooting technical issues and guiding users through solutions.
  • - Maintained accurate records of customer interactions and issues using company CRM systems.
  • - Trained new hires on call center procedures, customer service techniques, and company policies.
  • - Recognized for outstanding performance and received multiple commendations for exceptional customer service.

Education

Bachelor of Science - Nursing

WSEI University/ Wyższa Szkoła Ekonomii i Innowacji w Lublinie
Warsaw
09.2026

High School Diploma - Science

St. Peters Senior High School
Akuapim-Ghana

Skills

  • Customer service management
  • Communication skills
  • Problem resolution
  • CRM proficiency
  • Multitasking abilities
  • Team collaboration

Languages

ENGLISH
Akan
Arabic

References

Reference upon Request

Additional Information

  • I am a dedicated call center professional with 3 years of experience in delivering outstanding customer service. My strong problem-solving skills, efficient handling of high call volumes, and adept use of CRM systems showcase my ability to exceed performance targets and enhance customer satisfaction.
  • I'm fluent in English and conversational skills in Akan and basic proficiency in Arabic, I'm known for my positive attitude, reliability, and collaborative spirit, I thrive under pressure and handle multitasking with ease.
  • I'm committed to continuous improvement and eager to contribute to a dynamic team where I can apply my skills, learn new ones, and drive exceptional customer experiences. My proactive approach and dedication to service excellence make me an ideal candidate for any call center role.

Hobbies

Leaning New things

Playing Guitar

Music

Timeline

Call Center Agent

Conduent
06.2021 - 03.2024

Customer Support Representative

Nordea
06.2019 - 05.2021

Bachelor of Science - Nursing

WSEI University/ Wyższa Szkoła Ekonomii i Innowacji w Lublinie

High School Diploma - Science

St. Peters Senior High School

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George Eiwuley Cudjoe