Getrude Nindi
Sociologist, Registered Nurse
Warsaw,Ursynow
Summary
Pragmatic Assistant fulfills various tasks with enthusiasm. Detailed team player excels in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Teacher's Assistant
Joy Babycare & Preschool
03.2024 - 07.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Administrative Assistant
Darwin properties
05.2019 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
Customer Service Representative
Floodtide Investments
Harare, Zimbabwe
01.2018 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Merchandiser Supervisor
OK, Zimbabwe
Harare, Zimbabwe
01.2015 - 10.2015
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Customer Service Coordinator
Econet, Zimbabwe
Harare, Zimbabwe
02.2014 - 01.2015
- Responded to customer needs through competent customer service and prompt problem-solving.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Followed through with client requests to resolve problems.
Peer Advisor
Youth Consultation Services
Harare, Zimbabwe
05.2012 - 07.2013
- Encouraged responsible decision-making among peers by sharing insights on time management strategies, study tips, and stress management techniques.
- Coordinated outreach activities targeting underrepresented populations within the college community.
- Served as a liaison between students and campus resources, streamlining access to essential services for academic success.
- Participated in continuous professional development opportunities to enhance knowledge of best practices in peer advising techniques.
- Mentored new Peer Advisors, ensuring ongoing quality support for students across diverse disciplines.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Collaborated with parents, teachers, and community resources to provide comprehensive support for clients'' needs.
- Facilitated goal-setting workshops for positive future planning, supporting academic and personal achievements.
- Reduced behavioral issues by establishing clear expectations and boundaries within a supportive environment.
- Guided youths in setting and achieving personal goals, leading to marked increase in self-directed positive changes.
Native English Teacher
Gateway Primary school
Harare, Zimbabwe
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
Customer Support Specialist
NetOne Network
Harare
12.2015 - 03.2016
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
- Boosted team morale and productivity by organizing regular training sessions on new software and customer service techniques.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Education
Sociology And Gender Transformative Studies Inclusive Of Psychology - Sociology & Psychology
Women's University in Africa
Harare,Zimbabwe08.2017
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Client Relations
- Customer satisfaction measurement
- Follow-up skills
- Appointment Scheduling
- Team Development
- Documentation
- Administrative Support
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Attention to Detail
- Detail-oriented mindset
- Valid Driver's License
- Commitment to quality and service
- Errands
- Efficient note-taking
- Discretion and Confidentiality
- Flexible Schedule
- Client satisfaction
- Empathy building
- Oral advocacy
- Office Administration
- Decision-making support
- Basic computer support
- File Management
- Employee Relations
- Social Media Management
- Calendar Management
- Customer rapport
- Performance reviewing
- Positive Attitude
- Relationship Building
- Calm and Patient Demeanor
- Collaborative Teamwork
- Classroom support
- Effective Communication
- Behavior Management
- Cleaning and sanitizing
- Behavior Modeling
- Student Engagement
- Small Group Instruction
- Study Skills Development
- Student Supervision
- Multicultural Awareness
- Attendance Tracking
- Student and parent relations
- Preparing Instructional Materials
- Organizational and Planning Skills
- Collaboration and Teamwork
- Motivating and Inspiring Students
Additional Information
English Teacher - Offering intensive fun and focused english lessons for preschoolers and primary students
Languages
English
Bilingual or Proficient (C2)
Polish
Elementary (A2)
Spanish
Elementary (A2)
Biography
I am a goal oriented, driven and disciplined individual who is enthusiastic, eager to learn to gain new experiences. Dedication, intention and patience is a fundamental to me because i enjoy establishing, cultivating, maintaining connections.
Personal Information
Title: Student
Hobbies and Interests
- Collecting artistical souvenirs
- Travelling
- Reading, researching
- Writing scripts & excerpts
- Socializing
Projects
Jesuit Aids Project Counsellor specialising in peer education. Provision of moral and psychosocial support to children affected by the AIDS pandemic. Customer Service assistant, Pioneering career based workshops in tandem with Floodtide Investments.
Quote
Risk comes from not knowing what you are doing.
Warren Buffett
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- NCPS - National Certified Peer Specialist
- Certified peer counselor, Jesuit Aids Project
Timeline
Teacher's Assistant
Joy Babycare & Preschool
03.2024 - 07.2024
Administrative Assistant
Darwin properties
05.2019 - 12.2019
Customer Service Representative
Floodtide Investments
01.2018 - 03.2019
Customer Support Specialist
NetOne Network
12.2015 - 03.2016
Merchandiser Supervisor
OK, Zimbabwe
01.2015 - 10.2015
Customer Service Coordinator
Econet, Zimbabwe
02.2014 - 01.2015
Peer Advisor
Youth Consultation Services
05.2012 - 07.2013
Sociology And Gender Transformative Studies Inclusive Of Psychology - Sociology & Psychology
Women's University in Africa
Native English Teacher
Gateway Primary school
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