Gift Muhoza
Customer service
Warsaw,Masovian
Summary
A professional with over 4 years of proven experience of providing exceptional customer and Interpretation services with excellent communication skills and ability, maintain strong relationships with in the business, customers and colleagues.
Overview
4
4
years of professional experience
1
1
Language
Work History
Freelance Interpreter
Language Services Associates Inc.
09.2019 - Current
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person
- Communicated with clients to understand interpreting needs and provide best service possible which increases 20% to services.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information
Customer Service Representative
MTN- Telecommunication
04.2020 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Documented and detailed calls and complaints using call center's CRM database.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 50 customer calls per day or increased sales by 10%.
Education
MBA - Business Management
Warsaw University of Business
Warsaw, Poland09.2024
Bachelor of Science - Business Management And Economics
University of Kigali
Kigali, Rwanda12.2021
Skills
- Microsoft tools
- CRM tools: Facebook Ads, Google Ads
- Problem solving
- Analytical skills
- Able to work under pressure
- Sales skills
- Interpersonal skills
- Team work
- Data integrity
- Customer support
- Speech Support
- Detailed orientation
Languages
English, Swahili, Kinyarwanda
Native language
French
Upper intermediate
B2
Polish
Elementary
A2
Timeline
Customer Service Representative
MTN- Telecommunication
04.2020 - 09.2022
Freelance Interpreter
Language Services Associates Inc.
09.2019 - Current
MBA - Business Management
Warsaw University of Business
Bachelor of Science - Business Management And Economics
University of Kigali
Work Preference
Work Type
Full TimePart TimeInternshipContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchWork from home optionPaid time offStock Options / Equity / Profit SharingTeam Building / Company RetreatsFlexible work hoursPersonal development programs4-day work weekSoftware
Microsoft tools
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reading Books
I love reading books because it opens my minds
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