Giorgio Arcangeli

• Responsible for the operations and performance of the Italian and Polish business units (+45M€ yearly revenue), driving growth strategies, commercial operations, and operational initiatives across both countries
• Full P&L ownership, conducting monthly and quarterly financial review
• Developed and launched a new sales channel that captured 45% of current demand, driving a combined +35% revenue growth across two countries
• Designed and implemented a payroll optimization strategy, enabling a 25% reduction in workforce while maintaining strong customer service levels

General Manager (2023- 2024)

• Responsible for the performance of the Italian business unit (+25M€ yearly revenue), managing +50 employees in the following teams: Sales, Customer Care, Operations, Marketing & PR, Administration, HR
• Developed a new sales cycle model that resulted in a doubling of sales conversion rates, leading to its adoption at the company-wide level
• Pioneered the introduction of Heat Pump systems into our business model
• Implemented a comprehensive cost reduction strategy resulting in a 47% decrease in COGS in 2023, along with a 25% reduction in SG&A

Head of Operations and Account Management (2021-2023)

• Engineered a project cycle enabling the installation of PV systems with a 30-day lead time, the shortest at company level
• Revamped customer service processes and channels to enhance the overall customer experience, achieving a 99.5% SLA compliance rate and a customer satisfaction (CSAT) rating of 4.6.
• Integrated the hardware supply chain into Otovo Italy's business model to safeguard against operational disruptions caused by hardware shortages

• Responsible for shift productivity and safety of LINB Dock&Yard operations
• Designed a system to optimize linehaul planning and truck fill rate
• Coordinated a global project to digitalize Italian sort centers' safety audits

• Led 6 account management teams (6 direct – 40 indirect reports) in 3 offices
• Coordinated a global project at Italian level to improve availability efficiency in European ski destinations
• Improved visits efficiency and developed a sustainable cost strategy by developing a model that was replicated worldwide

Senior Account Manager, Genoa (2016 - 2018)

• Opened a new permanent office for Liguria region and recruited the whole team
• Team awarded as the most performing one for pricing program activations

Account Manager, Milan (2014 - 2016)