Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
Girum EJIGU

Girum EJIGU

Warsaw

Summary

A self-motivated, dedicated customer support and travel consultant with 2+ years of experience in customer care. Adept at providing professional service and building customer relationships through responsiveness and appreciation. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Travel-consultant

Carlson Wagonlit Travel Agency (CWT)
10.2022 - Current
  • Booking all modes of transportation through Amadeus GDS.
  • Providing service to multiple United Nations Organizations according to their policy
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Handled sensitive information with professionalism and discretion.
  • Organized trips for individual, family and business travelers.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Collected, handled and documented payments for travel services and associated feels.

Customer Service Representative

Ethio Telecom
01.2020 - 07.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

IT Support Consultant

Ahadu Techology
10.2018 - 11.2019
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Configured hardware and granted system permissions to new employees.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Education

Master of Arts - Management

Wyzsze Szkoly Bankowe University, Poland
Warsaw
03.2024

Skills

  • Itinerary Preparation
  • Credit Card Payments
  • Interpersonal Communications
  • Hotel Booking
  • Ability to handle stressful situations
  • Patience
  • Willingness to improve
  • Adaptability
  • Committed to schedules and deadlines
  • Team player

Languages

Amahric
Native language
English
Upper intermediate
B2

Timeline

Travel-consultant

Carlson Wagonlit Travel Agency (CWT)
10.2022 - Current

Customer Service Representative

Ethio Telecom
01.2020 - 07.2021

IT Support Consultant

Ahadu Techology
10.2018 - 11.2019

Master of Arts - Management

Wyzsze Szkoly Bankowe University, Poland

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Girum EJIGU