Gisele Usanase
Lublin
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
IT Service Desk Analyst
Capgemini Polska Sp. Z O.o
06.2022 - Current
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
- Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
Auditor
DNR CPA Partners Ltd
01.2021 - 03.2022
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Followed established auditing processes to meet internal and regulatory requirements.
Assistant Auditor
JNN CPA Ltd
07.2019 - 12.2020
- Developed strong working relationships with clients, fostering trust and cooperation throughout the audit process.
- Conducted detailed financial statement analyses to identify discrepancies and potential fraud risks.
- Recommended strategies to correct unsatisfactory conditions and reduce costs.
- Provided administrative and management assistance to auditor and directed activities in office.
- Drafted findings and recommendations into detailed reports.
Education
MBA - Management
Education University College of Enterprise And Adm
Lublin, Poland09-2023
BBA - Accounting
University of Eastern Africa, Baraton, Kenya
Eldoret, Kenya08-2019
Skills
- Ticketing system proficiency
- Account updating
- Data Management
- Service support
- Customer service expert
- Microsoft Excel
- Invoicing and collections
- Bookkeeping
- File and database management
Languages
Kinyarwanda
Native language
English
Advanced
C1
French
Upper intermediate
B2
Swahili
Elementary
A2
Timeline
IT Service Desk Analyst
Capgemini Polska Sp. Z O.o
06.2022 - Current
Auditor
DNR CPA Partners Ltd
01.2021 - 03.2022
Assistant Auditor
JNN CPA Ltd
07.2019 - 12.2020
MBA - Management
Education University College of Enterprise And Adm
BBA - Accounting
University of Eastern Africa, Baraton, Kenya
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