Givi Beradze
Warsaw
Summary
Results-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
GHS Consulting
08.2021 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Database Assistant
American Councils for International Education
10.2020 - 07.2021
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved database efficiency by organizing and updating records regularly.
- Performed regular backups to ensure data security and prevent potential loss of information.
- Developed efficient workflows for handling incoming information requests from various departments within the organization.
Education
Bachelor's - International Relations
University of Warsaw
Warsaw, PolandHigh School Diploma -
J.R. Arnold High School
Panama City, USA05.2020
Skills
- Customer Service
- Customer Relations
- Interpersonal communication skills
- Problem-solving abilities
- Critical Thinking
- Activity Planning
Certification
- Student Ambassador - ASSE - 2019-2020
- Successful completion of FLEX (Future Leaders Exchange program - U.S. Department of state - 2019-2020
- International Education Week - U.S Department of state -November 2019
Languages
Georgian
Native language
English
Proficient
C2
Russian
Advanced
C1
Polish
Elementary
A2
Timeline
Customer Service Representative
GHS Consulting
08.2021 - 03.2022
Database Assistant
American Councils for International Education
10.2020 - 07.2021
Bachelor's - International Relations
University of Warsaw
High School Diploma -
J.R. Arnold High School
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