GLORY CHITANHA
Student
Warsaw,14
Summary
Seeking a career with a progressive organization which will utilise my skills, abilities and education as deemed suitable to my experience and backgrounds. This is in an endeavour to assist your esteemed organization grow further, improve efficiency (where necessary) and to also improve myself professionally, technically, financially and become an integral part of the team.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
English, Shona, Ndebele
Work History
Call Centre
ACCA Offices
Harare , Mashonaland
02.2016 - 12.2016
- Master In International Relations (Vistula University,pending)
- Bachelor Of Science Honours Degree In Tourism and hospitality management (Lupane State University)
- Accounting in Business (Open Learning Centre)Ordinary Levels
- Entered phone calls, emails or hard copy information into computerized maintenance management system.
- Coordinated outside service calls with specific vendors.
- Researched and answered customer work order status inquiries.
Sales Consultant
Vegas Bets Strand Cape
Capetown , Western Cape
12.2017 - 07.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Provided sales and customer service assistance to walk-in traffic
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Operations Internee
The Kingdom At Victoria Falls Hotel
Victoria Falls, Matebeleland
11.2020 - 09.2021
- Improved office operations by automating client correspondence, record tracking and data communications.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
Education
Bachelor Of Tourism Studies - Tourism And Hospitality Management
Lupane State Universities
Bulawayo 07.2018 - 08.2022
Master - International Relations
Vistula University
Stoklosy 3 10.2023 - Current
Skills
PROFICIENT INMicrosoft Office, Word, Excel, PowerPointKEY SKILLSComputer literateExcellent client management abilities and lateral thinking skillsSuperior data gathering skillsExcellent business communication skillsAbility to work under pressure and meet deadlinesExcellent Leadership skillsAbility to interact with workmates and Clients, andExcellent administration and organizational abilities
Critical Thinking
Critical Thinking
Multitasking Abilities
Effective communication
Analysis and critical thinking
Data backups
Timeline
Master - International Relations
Vistula University
10.2023 - Current
Operations Internee
The Kingdom At Victoria Falls Hotel
11.2020 - 09.2021
Bachelor Of Tourism Studies - Tourism And Hospitality Management
Lupane State Universities
07.2018 - 08.2022
Sales Consultant
Vegas Bets Strand Cape
12.2017 - 07.2018
Call Centre
ACCA Offices
02.2016 - 12.2016