Godfrey Mghase
Senior ServiceNow Developer
Łódź
Summary
Experienced Senior ServiceNow Developer with a strong background in designing, developing, and implementing solutions on the ServiceNow platform. Skilled in ITSM, Predictive Intelligence, Custom Application Development, and GRC/IRM modules. Passionate about leveraging cutting-edge technologies to solve complex problems and drive business efficiency.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
Senior ServiceNow Developer
Deloitte
03.2024 - Current
- Actively participated in the design, development, and implementation of ServiceNow modules, including ITSM, DevOps, Predictive Intelligence, and GRC/IRM as well as Custom Application Development.
- Designed and built integrations and custom applications using Now Platform App Engine capabilities such as ServiceNow Studio, Flow Designer, Integration Hub, Web Services APIs, Import Sets.
- Code review and promotion
- Collaborated closely with cross-functional teams to develop effective solutions using the ServiceNow platform.
- Established best practices for maintaining code quality standards while adhering to Agile development principles for efficient project execution in a fast-paced environment.
ServiceNow Developer
Deloitte
07.2022 - 02.2024
- Developed and implemented user stories based on customer requirements using ServiceNow capabilities such as Flow designer, Business rules, client and server side scripting and Access Control Lists.
- Participated in solution design, updated technical documentation and product specifications.
- Reviewed and promoted code changes to different environments.
- Implemented customized solutions for different ServiceNow applications such as ITSM, PPM, GRC and DevOps.
- Clarified ambiguous technical matters with client and business analysts.
- Built several custom ServiceNow applications.
Junior ServiceNow Developer
Deloitte
01.2022 - 06.2022
- Attended internal ServiceNow trainings.
- Developed and implemented user stories based on customer needs..
- Assisted with creation of user and solution handover manuals.
Transmission Planning Engineer
Airtel
08.2018 - 10.2019
- Evaluated new technologies including IP and Fiber technologies.
- Validated operation plans.
- Participated in vendor selection and management.
- Designed and maintained Tanzania Airtel Network architecture.
Transmission Engineer
Huawei Tanzania
09.2016 - 08.2018
- Commissioned and rolled out optical and microwave equipments.
- Configured services based on capacity and rollout plan.
- Provided customer technical support for Huawei transmission nodes.
- Conducted acceptance tests for both microwave and fiber nodes.
- Supervised rollout of hardware equipments as far as Huawei transmission nodes are concerned.
Education
Master of Science - Computer Science And Information Technology
Lodz University of Technology
Lodz, Poland 10.2020 - 10.2022
Bachelor of Science - Telecommunications Engineering
Unversity of Dar Es Salaam
Dar Es Salaam, Tanzania 10.2012 - 11.2016
Skills
SLA configuration
JavaScript programming
Workflow configuration
RESTful apis
JSON data format
Test management
Performance analytics
Scripted REST apis
AJAX techniques
Business rules
Version control systems
Agile project management
Technical documentation writing
Teamwork
Problem-solving
Certification
Azure Data Fundamentals
Additional Information
I agree to the processing by Sopra Steria Polska Sp. z o.o. my personal data contained in my CV for the recruitment process and further recruitment processes.
Timeline
ServiceNow Certified Implementation Specialist - GRC: R&C
07-2024
Senior ServiceNow Developer
Deloitte
03.2024 - Current
ServiceNow Integration Hub (Micro)
01-2024
ServiceNow Predictive Intelligence (Micro)
09-2023
Azure Data Fundamentals
02-2023
ServiceNow Certified Implementation Specialist - Discovery
12-2022
ServiceNow Certified Application Developer
10-2022
Azure Fundamentals
09-2022
ServiceNow Developer
Deloitte
07.2022 - 02.2024
ServiceNow Certified System Administrator
02-2022
Junior ServiceNow Developer
Deloitte
01.2022 - 06.2022
Master of Science - Computer Science And Information Technology
Lodz University of Technology
10.2020 - 10.2022
Transmission Planning Engineer
Airtel
08.2018 - 10.2019
Transmission Engineer
Huawei Tanzania
09.2016 - 08.2018
Bachelor of Science - Telecommunications Engineering
Unversity of Dar Es Salaam
10.2012 - 11.2016
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