Godwin Nyakuromba
Warsaw,14
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each action and interaction that takes place involving customers. Meticulous collaborator with strong organizational skills. Ability to manage multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Business Development Executive(ZIMBABWE)Freelancer
NICO MOVING & RELOCATION
08.2023 - Current
- Negotiating terms of carriage and freight rates with carriers
- Making sure that shipments are delivered as planned and notifying the parties involved
- Identify and pursue valuable business opportunities to generate new company revenue and
improve bottom-line profit - Collaborate with sales and marketing departments to support client acquisition
- Assess current service needs and calculate product satisfaction levels to make appropriate
product and service adjustments - Translate customer needs into solution requirements using powerful value propositions and
negotiation skills
Business Travel Counselor,
CWT
06.2022 - 07.2023
- Coordinated with airlines, hotels, and tour operators to secure reservations, negotiate rates, and
oversee special requests - Demonstrated empathy and patience when dealing with customer complaints, ensuring
customer satisfaction, and maintaining a positive company image - Mindfulness, ensuring accuracy in travel arrangements, itineraries, and documentation
- Provided personalized travel planning and booking services to clients, including airfare,
accommodations, transportation, and activities - Conducted thorough research on destinations, hotels, and travel options to over
recommendations based on client preferences and budget - Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Customer Service Representative,
MangoMama
01.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Engaged with customers via phone, email, and chat to provide product information, answer
inquiries, and resolve issues in a professional and timely manner
Education
Bachelor of Business Management - Business And Managerial Economics
University of Business in Wroclaw
Wroclaw, Poland06.2021
Skills
- Customer Relationship Management
- Event Planning
- Channel Management
- Lead prospecting
- Sales Pipeline Management
- Customer Acquisition
- Revenue Generation
- Quality Control
- Systems and software expertise
- SAP expert
- CRM Platforms
- Project Management
Timeline
Business Development Executive(ZIMBABWE)Freelancer
NICO MOVING & RELOCATION
08.2023 - Current
Business Travel Counselor,
CWT
06.2022 - 07.2023
Customer Service Representative,
MangoMama
01.2021 - 04.2022
Bachelor of Business Management - Business And Managerial Economics
University of Business in Wroclaw
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