Gosia Ludwicka

• Build and maintain long-term client relationships, ensuring high levels of satisfaction and service.
• Act as the main point of contact between clients and the company.
• Coordinate the work of operational teams and subcontractors in waste removal, garden maintenance, property upkeep, and decorative works.
• Monitor service quality and respond promptly to client feedback and requests.
• Oversee service schedules, ensuring timely and accurate delivery in line with agreements.
• Supervise accounting aspects, including invoicing, reconciliations, and client payments.
• Prepare reports and analyses on financial and operational performance.
• Identify opportunities to expand client partnerships and grow the contract portfolio.
• Implement cost optimization and service efficiency initiatives.
• Maintain ongoing communication with senior management on strategic and operational matters.

• Developed and implemented business plan and strategy; identified and exploited new opportunities.
• Interviewed and hired new employees, ensuring that the company’s staffing needs were met
• Built and maintained professional relationships with potential partners and investors
• Developed intensive, ambitious business strategies, short-term goals, and long-term objectives
• Managing relationships with key stakeholders
• Negotiating terms and closing deals
• Ensuring that all deals meet the required revenue
• Developing and managing accounts
• Strategic and business planning

• Ensured that property and lease files are properly maintained and kept up to date in accordance with company rules
• Prepared and maintain appropriate tenant lease files, records, correspondence and file notes
• Administering tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures
• Became proficient with the in-house administrator property management software
• Coordinated entry of all property information into the software program and establish reporting protocols for maintenance requests, preventative maintenance, vendor and tenant Certificates of Insurance and key lease date tracking
• Responsible for issuing invoices and financial settlements of the company
• Process payroll

• Administrative duties, registering patients during visits in clinics based in London
• Streamlining computer filing system
• Dealing with daily correspondence
• (part time)

• Managing and working closely with colleagues and be an integral member of the team, offer support & advice when required
• Providing a level of service that is over and above the agreed Service Level Agreement
• Attending daily management meetings
• Dealing with employee and client issues
• Supplying temporary volume staffing solutions for companies in Buckinghamshire
• Dealing with a large mobile workforce(2000+)
• Updating PC records using Microsoft Word and Excel, Google based documents to produce reports and KPI’s
• Process payroll for the workforce
• Managing an Attendance system- ensuring all workers are accounted for
• Recruiting suitable workers ensuring all relevant paperwork, compliance checks and company policies are adhered to
• Maintaining a database
• Visiting clients sites
• Market research
• Understanding employment legislation for the UK

• Supervision of Staff
• Maintaining good time keeping and attendance. Ensuring that all workers are onsite at the correct shift start time
• Ensuring quality of work
• Welfare of employees
• Daily update of database
• Reporting to the Manager
• Pre-recruitment
• Payrolls

• Compiling monthly reports relating to product performance
• Monitoring marketing feedback and handle this under guidance.
• Supporting compliance and procurement processes
• Maintaining project management documentation.
• Receiving, progress and fulfil information requests from Partner businesses and internally
• Organise meetings and manage calendars
• Day to day diary management, providing necessary Information ahead of meetings
• Preparation of key documents, including detailed word
• Documents, PowerPoint presentations and Excel spread sheets

• Reporting directly to the Director
• Recruiting new employees
• Preparation payroll Invoices, repayments
• Analysis of the results of operations of the hotel
• Ensuring the quality and standards of services provided
• Organisation of work of staff