Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

GRACE KAMAU

Warsaw

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Moreover, I am a diligent worker and a fluent communicator who can fit into a multicultural environment. I am also passionate about people and sustainability. In addition to my versatile skill set, I bring valuable skill experience gained in the financial sector. My background has equipped me with a deep understanding of its dynamics, further enhancing my ability to excel in roles that demand precision, strategic thinking, and adaptability. I am excited to leverage this expertise in this new opportunity where I can continue to grow and make meaningful contributions while aligning my passion for people and sustainability.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Loan Processing Officer

Hakki Africa Limited
08.2021 - 09.2023
    • Providing personalized services to customers daily to ensure maximum satisfaction, retention, and repeat business.
    • Processed loan applications and monitored progress from start to finish.
    • Conducted thorough credit analysis to minimize risk exposure for the financial institution.
    • Provided exceptional customer service during client interactions, addressing inquiries promptly while safeguarding sensitive information securely.
    • Collaborated with underwriters to expedite loan approvals, ensuring a smooth application process for clients.
    • Led professional and thorough orientation sessions, introducing new hires to key company information.

Telesales Agent

Platinum Credit Limited
01.2021 - 07.2021
  • Answered calls in a high-volume call center environment, resolved customer complaints, and handled calls professionally and promptly.
  • Made an average of 4 to 5 hours of talk time on outbound calls per day.
  • Trained and onboarded entry-level customer service officers by helping them improve their listening skills, communication, and multitasking abilities
  • Utilized sales techniques to build customer interest and close sales.
  • Retrieved policyholder information while maintaining proper phone and customer service etiquette.
  • Answered questions about company offerings with knowledgeable responses about products and services.

Communications Intern

Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
03.2020 - 08.2020
    • Developed and conducted an online survey on service provision for victims of trafficking among civil society organizations.
    • Conducted stakeholder interviews with officials on service provisions for victims of trafficking.
    • Took minutes and drafted records of official meetings.
    • Assisted in administrative processes and filing.
    • Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
    • Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
    • Developed and implemented social media strategy to increase engagement and reach new audiences.

Volunteer Field Officer

Youth Ventures Initiatives
06.2019 - 09.2019
  • Writing success stories for the organization's website.
  • Successfully completed projects within allocated budgets by closely monitoring expenses, reducing wastage, and negotiating favorable contract terms with suppliers when needed.
  • Event planning; Karatina Road Race.
  • Contributed to project success by actively participating in planning sessions, and providing essential input based on field experience.
  • Seeking sponsorship and partners for various events.
  • Key Achievements: Successfully took part in planning and managing the 1st Karatina Road Race 2019 by Youth Ventures initiatives that sought to create awareness of drug abuse in the local community.
  • Implemented cost-efficient solutions during the road race by encouraging volunteerism during the road race which saved money for the organization.
  • Contributed to good customer service by responding to queries concerning the road race and solving most of the clients' concerns.
  • Directed and supervised event staff volunteers to maintain seamless event operations.

Education

MBA - Business Administration And Management

Akademia Nauk Stosowanych Wyższa Szkoła Zarządzania I Administracji W Opolu
Warsaw, Poland
10.2025

Bachelor of Arts - Communication And Media

Laikipia University
Nyahururu, Kenya
12.2019

Skills

  • Microsoft 365 (Word, Excel, PowerPoint)
  • Customer relations
  • Onboarding
  • Customer Relationship Management (CRM)
  • Sales closing
  • Decision-Making
  • Loan Processing Coordination
  • Loan Underwriting
  • Team Leadership
  • Communication expertise
  • Credit analysis
  • Teamwork and Collaboration

Certification

  • Certified associate in project management, 2023, 2024, European Business University - Luxembourg
  • Customer Relations Management, 2023, European Business University - Luxembourg

Languages

English
Proficient
C2
Swahili
Proficient
C2
Polish
Beginner
A1

Timeline

Loan Processing Officer

Hakki Africa Limited
08.2021 - 09.2023

Telesales Agent

Platinum Credit Limited
01.2021 - 07.2021

Communications Intern

Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
03.2020 - 08.2020

Volunteer Field Officer

Youth Ventures Initiatives
06.2019 - 09.2019

MBA - Business Administration And Management

Akademia Nauk Stosowanych Wyższa Szkoła Zarządzania I Administracji W Opolu

Bachelor of Arts - Communication And Media

Laikipia University

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