FAITH SEITEYA
Lublin
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
LUTHULI CENTRE
02.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Sales Representative
Printopia Group Of Companies
09.2021 - 01.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiated contracts with clients and developed relationships with key personnel.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Science - Nursing
VINCENT POL UNIVERSITY
LUBLIN,POLAND10.2026
High School Diploma -
MUGOIRI GIRLS HIGH SCHOOL
KENYA,MURANG'A04.2021
Skills
- Sales Expertise
- Microsoft Word
- Customer Relations
- Account Management
- Retail Sales Customer Service
- Microsoft Excel
Languages
Swahili
Native language
English
Advanced
C1
German
Intermediate
B1
Timeline
Customer Service Representative
LUTHULI CENTRE
02.2022 - 03.2023
Sales Representative
Printopia Group Of Companies
09.2021 - 01.2022
Bachelor of Science - Nursing
VINCENT POL UNIVERSITY
High School Diploma -
MUGOIRI GIRLS HIGH SCHOOL
Similar Profiles
Nombulelo Pearl MntamboNombulelo Pearl Mntambo
In-service Training at Inkosi Albert Luthuli Central HospitalIn-service Training at Inkosi Albert Luthuli Central Hospital
Sithokoziso GosoSithokoziso Goso
Medical Officer- Paediatrics at Inkosi Albert Luthuli Central HospitalMedical Officer- Paediatrics at Inkosi Albert Luthuli Central Hospital
Lieze BoettgerLieze Boettger
Student Volunteer at Albert Luthuli Leadership Institute University Of PretoriaStudent Volunteer at Albert Luthuli Leadership Institute University Of Pretoria