Gracious Matekwe
Warsaw
Summary
A goal oriented, hardworking and committed Finance and accounting graduate to-be with a passion for continuous career development. Although with high results experience in customer service, bookkeeping and sales, marketing and quality assurance I aim to be an even more reliable, competent yet ethical, analytical and skilled member of an organisation. Skilled in designing engaging lesson plans tailored to meet individual learning needs and fostering a supportive classroom environment conducive to active participation and language acquisition. Committed to ongoing professional development and staying abreast of best practices in language education. And not only to add value to the organisation but also grow diligently with it.
Overview
5
5
years of professional experience
Work History
Subject Matter Expert/Senior Customer Specialist
Teleperformance
04.2022 - 04.2023
- Worked on a limited project that was under Teleperformance
- Provided exceptional customer service to clients over the phone and email
- Handled customer inquiries, complaints, and provided resolutions efficiently using CRM and SAP
- Managed basic, small, and medium transactional requests with minimal supervision, specializing in supporting multiple sales reps.
- Took responsibility for small project work in addition to primary responsibilities, ensuring all necessary approvals for transactional requests.
- Investigated data issues related to specific transactions, ensuring accurate processing of all requests.
- Maintained the incoming docs queue within established SLOs and KPis, managing, routing, and tracking all sales documents.
- Assured the accuracy of sales engineering specifications and worked on basic to medium service order requests.
- Handled document routing administration, including Non-Disclosure Agreements and customer profile forms as well as to manage pre-sales activities, coordinate transactions, and provide exceptional support to partners and sales teams
IT Personnel
Netone Corporation
11.2020 - 08.2021
- Managed and maintained company's computer network and systems
- Provided technical support to employees on hardware, software, and network-related issues
- Developed and implemented IT policies and procedures to ensure security of data and systems
- Collaborated with cross-functional teams to identify areas for improvement in IT infrastructure
- Conducted regular backups of data to prevent loss in case of system failure or cyber-attacks.
English Sunday School Teacher
Harvest House International
10.2018 - 05.2019
- Planned and delivered engaging and interactive English lessons that cater to the diverse learning needs of students especially religious and social classes.
- Created and implement effective assessment strategies to measure student progress and adjust teaching methods accordingly.
- Fostered a positive and inclusive classroom environment that promotes active participation and collaborative learning.
- Provided constructive feedback to students to help them improve their English language skills.
- Collaborated with colleagues to develop curriculum materials and share best practices in English language teaching.
- Participated in professional development opportunities to enhance teaching skills and stay updated on current trends in language education.
Education
Finance and Accounting -
University of Economics and Human Sciences
03.2024
High School Diploma -
St Dominic's High School
10.2020
Junior High Schoool Diploma -
Kristen Mambo High School
11.2018
Certification in IT Skills -
HEXCO INSTITUTION OF TECHNOLOGY
11.2018
Skills
- Excellent Communication Skills
- Technical Issue Analyst
- Good English speaking, writing and reading skills
- Efficient database management
- Swift disaster recovery
- Basic IT Skills (Microsoft office tools)
- Sales and marketing expertise
- Bookkeeping and Accounting expertise
- Great application support
Languages
English
French
References
References available upon request
Timeline
Subject Matter Expert/Senior Customer Specialist
Teleperformance
04.2022 - 04.2023
IT Personnel
Netone Corporation
11.2020 - 08.2021
English Sunday School Teacher
Harvest House International
10.2018 - 05.2019
Finance and Accounting -
University of Economics and Human Sciences
High School Diploma -
St Dominic's High School
Junior High Schoool Diploma -
Kristen Mambo High School
Certification in IT Skills -
HEXCO INSTITUTION OF TECHNOLOGY