Grzegorz Juszak
Warsaw
Summary
Technical Account Manager with experience supporting and implementing enterprise B2B solutions across EMEA. Specialized in customer onboarding and implementation, requirements discovery, process optimization, playbook (SOP) creation, and technical troubleshooting with Root Cause Analysis (RCA). Experienced in managing multiple enterprise accounts using Salesforce, building scalable documentation in Confluence and Notion, and maintaining high data quality and clear communication with both technical and non-technical stakeholders. Engineering background with a bachelor’s thesis focused on AI-driven business process optimization. Actively developing skills in cloud computing and AWS, with a strong interest in SaaS architectures, system integrations, scalability, and automation.
Overview
11
11
years of professional experience
Work History
Technical Account Manager
Samsung R&D Institute Poland
Warsaw
06.2023 - Current
- Deliver end-to-end technical account support: discovery → scope definition → onboarding & implementation → optimization → escalation management and RCA for enterprise partners across EMEA.
- Standardized onboarding playbooks (SOPs), reducing time-to-value for new enterprise partners by ~15% (estimate based on onboarding duration before/after standardization).
- Manage a portfolio of 8 concurrent enterprise accounts in Salesforce, maintaining high customer satisfaction through proactive technical advisory, clear status communication, accurate case tracking, and consistent follow-through.
- Conduct technical discovery sessions, translate business needs into actionable implementation steps, and recommend best practices aligned with enterprise workflows.
- Create and maintain documentation, checklists, step-by-step guides, and internal knowledge bases using Confluence and Notion, improving partner self-sufficiency and onboarding consistency.
- Audit existing configurations and use cases, proposing improvements focused on stability, performance, and future compatibility.
- Technical troubleshooting: analyze logs, system data, and API responses to identify root causes of implementation issues; reduced escalation rate to engineering teams by ~10–15% (estimate).
- Work daily with Salesforce (CRM workflows, data hygiene, reporting and tracking), Confluence, Microsoft Teams, and enterprise collaboration tools to ensure transparent communication and delivery.
Operations & Analysis Intern
Utenos Alus
04.2023 - 06.2023
- Supported cross-functional teams with operational analysis, reporting, and process documentation in an international environment.
- Mapped workflows, identified inefficiencies, and proposed data-driven process improvements.
Operations Coordination & Planning
Cezary Juszak UTH
07.2015 - 04.2023
- Coordinated operational processes, schedules, and communication between multiple stakeholders.
- Built strong organizational discipline, accountability, and documentation skills in a technical working environment.
Education
Bachelor of Engineering - Management & Production Engineering
Hipolit Cegielski University of Applied Sciences
Gniezno01.2024
Skills
- Technical Account Management
- Customer Success
- Enterprise onboarding
- Implementation
- Requirements discovery
- Solution scoping
- Stakeholder management
- Proactive advisory
- Escalation management
- Troubleshooting
- Systems Thinking
- Root Cause Analysis
- Log analysis
- System data analysis
- REST API fundamentals
- Integration concepts
- Processes
- Documentation
- SOPs
- Onboarding playbooks
- Knowledge base creation
- Knowledge base maintenance
- Process standardization
- Process optimization
- Salesforce
- CRM workflows
- Case tracking
- Reporting
- Data hygiene
- Confluence
- Notion
- Excel
- Google Sheets
- Pivots
- Data cleaning
- Structured reporting
- Relational database logic
- Microsoft Teams
- Enterprise collaboration tools
- Zoom
Languages
- English
- Polish, Native
- English, C1 (professional working proficiency)
Gdpr Consent
I hereby consent to the processing of my personal data included in this CV for the purposes of the recruitment process, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
Areas Of Interest Expertise
- Enterprise onboarding, implementation, and adoption of SaaS solutions
- Process optimization and operational excellence
- Knowledge management: SOPs, onboarding playbooks, scalable documentation
- CRM-driven account management and data hygiene (Salesforce)
- Cloud & SaaS architectures: AWS fundamentals, system integrations, scalability and reliability
Timeline
Technical Account Manager
Samsung R&D Institute Poland
06.2023 - Current
Operations & Analysis Intern
Utenos Alus
04.2023 - 06.2023
Operations Coordination & Planning
Cezary Juszak UTH
07.2015 - 04.2023
Bachelor of Engineering - Management & Production Engineering
Hipolit Cegielski University of Applied Sciences