Summary
Overview
Work History
Education
Skills
LANGUAGE
LINK
Timeline
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Grzegorz Kozak

Grzegorz Kozak

Warsaw

Summary

Dynamic Chief Experience Officer with a proven track record of driving sales, enhancing service excellence, and implementing operational strategies within multinational corporations. Expertise in P&L management and leading high-performing teams to achieve exceptional customer satisfaction, exemplified by the successful development of strategic plans at Konecranes that significantly improved service delivery. Demonstrated ability to expand market share in leadership roles at Toyota Material Handling through innovative service solutions and effective sales strategies. Committed to leveraging a comprehensive background to elevate customer experience in forward-thinking organizations while fostering a culture of continuous improvement and excellence.

Overview

30
30
years of professional experience

Work History

EMEA SEE North Service Director

Konecranes
05.2018 - Current
  • Mentored and developed high-performing regional teams to accomplish operational excellence
  • Drove regional commercial excellence by aligning operations with corporate standards and strategic objectives
  • Assumed accountability for P&L management, guaranteeing that financial targets and profitability were met or exceeded
  • Achieved a remarkable 95% client retention rate through strategic relationship management
  • Oversaw budgets, forecasts, and resource allocation for regional service functions
  • Identified new business opportunities and championed growth initiatives within the region
  • Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
  • Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
  • Monitored market trends and competitor strategies to ensure the company''s service offerings remained competitive and relevant.
  • Developed and executed strategic plans for service delivery, resulting in increased efficiency and reduced costs.

Business Solutions Director

Toyota Material Handling Poland (TMHPL)
01.2008 - 12.2018
  • Managed all aspects of business solutions, customer service and aftersales operations for the department generating €30 M in annual revenues
  • Increased sales revenue from long-term rental solutions by 100%; increased fleet size from 2000 to 5000 units
  • Increased both sales revenue from short-term rental solutions and fleet size by 50%
  • Launched new sales center in Jaktorów and increased second hand equipment sales to 500+ units per year
  • Led high-level negotiations, securing rental agreements with NKA companies.
  • Developed and executed customized fleet offers, including unique funding and full service contract
  • Successfully managed 7+ national accounts, generating over EUR 1M in annual revenue.
  • Drove accelerated revenue growth through targeted sales strategies and innovative service offerings for rental and second-hand equipment.
  • Held comprehensive P&L management responsibilities, ensuring financial health and accountability across operations.
  • Led and motivated high-performing sales teams to exceed performance targets.
  • Optimized back-office operations to achieve peak efficiency and support business objectives.

Commercial Director

Toyota Material Handling Poland (TMHPL)
01.1997 - 01.2008
  • Led a high-performance sales team, driving motivation, skill development, and accountability to capitalize on revenue growth opportunities
  • Implemented innovative marketing strategies to elevate brand presence and amplify consumer engagement
  • Managed extensive dealer networks to optimize market reach and enhance customer satisfaction levels
  • Restructured organizational framework, clearly defined team roles, and streamlined processes to achieve operational efficiency and sales effectiveness
  • Managed a team of sales professionals, providing ongoing coaching and support to drive individual performance.
  • Provided extensive leadership by effectively communicating strategic goals and plans.
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth.

Rental Manager / Rental Director

BT Polska
06.1995 - 01.1997
  • Oversaw the Rental division and workshop operations, ensuring optimal efficiency, quality, and adherence to safety standards
  • Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
  • Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
  • Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
  • Conducted regular property inspections to ensure compliance with safety regulations and company standards.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Education

Higher National Diploma -

University of Management and Marketing
01.2002

Master's Degree -

Warsaw University of Technology
01.1998

Higher National Diploma - undefined

Warsaw English Language College
01.1995

Skills

  • Integrated sales and operations skills
  • Strategic planning
  • Effective communication
  • Process optimization
  • Long-term planning
  • Workplace culture improvement
  • Client relationship management
  • Effective team management
  • Effective delegation
  • Client service optimization
  • Effective execution

LANGUAGE

English

LINK

LinkedIn: www.linkedin.com/grzegorzkozak

Timeline

EMEA SEE North Service Director

Konecranes
05.2018 - Current

Business Solutions Director

Toyota Material Handling Poland (TMHPL)
01.2008 - 12.2018

Commercial Director

Toyota Material Handling Poland (TMHPL)
01.1997 - 01.2008

Rental Manager / Rental Director

BT Polska
06.1995 - 01.1997

Higher National Diploma - undefined

Warsaw English Language College

Higher National Diploma -

University of Management and Marketing

Master's Degree -

Warsaw University of Technology

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Grzegorz Kozak