Gubakhanim Salmanova
Warsaw
Summary
As a KYC analyst have excellent communication skills, ability to investigate and research proactively, ability to multitask and meet deadlines against a high volume work schedule based on my 5 years of work experience. Strong attention to detail, team-oriented, solid history of tackling diverse and challenging requirements. Flexible, quick to pick up new skills and eager to learn from others.
Overview
5
5
years of professional experience
Work History
KYC Analyst
Citibank
06.2023 - Current
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Performed periodic reviews and reports on clients to comply with rules, regulations and KYC requirements.
- Partnered with client-facing teams to collect legal documents and associated information for regulatory and internal policies.
- Researched and interpreted corporate documentation to determine business and ownership structure.
- Facilitated communication with onboarding team to gather information and onboarding documentation.
Quality and Support Analyst
Accenture
11.2021 - 06.2023
- Execute/propose actions connected to improving effectiveness and efficiency scores of the market
- Performing personalized/group quality coaching
- Communicating and calibrating with client representatives and the global leadership
- Providing deep analysis of RCAs on errors and reporting to management to reach relevant business insights
- Investigating quality trends and flagging related risks
- Achieved 96% of quality, where target is 84%
- Delivered 9500 quality coaching both individually and in groups
- Prepared 25 training decks for team
Junior Data Reviewer
Accenture
06.2018 - 11.2021
- Understanding and making decisions according to defined Client Policies and Procedures
- Responding to contacts from users within the agreed timelines and quality standards
- Identifying inefficiencies / improvement opportunities in processes and suggest solutions
- Provide back-end support by handling, analyzing and interpreting data
- Optimizing workflow and accuracy in project-oriented tasks
- Achieved 99% quality target
Education
Bachelor of Arts - Political Science
University of Economics & Human Sciences in Warsaw
Warsaw, Poland06.2022
Bachelor of Arts - History
Baku State University
Baku, Azerbaijan06.2017
Skills
- Resolving Problems and Incidents
- Judgment and Decision-Making
- Team Support
- Critical Thinking
- Strong written and verbal communication skills
- Time Management
- Microsoft Office
Languages
Azerbaijani
First Language
English
Proficient
C2
Turkish
Proficient
C2
French
Beginner
A1
Additional Information
- Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO).
Timeline
KYC Analyst
Citibank
06.2023 - Current
Quality and Support Analyst
Accenture
11.2021 - 06.2023
Junior Data Reviewer
Accenture
06.2018 - 11.2021
Bachelor of Arts - Political Science
University of Economics & Human Sciences in Warsaw
Bachelor of Arts - History
Baku State University
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