GUGULETHU NONHLANHLA JELE
Bydgoszcz, Poland
Profil zawodowy
Driven customer support specialist who enjoys turning challenges into solutions. Over the past 2+ years, I’ve supported customers in multilingual, high-pressure environments, consistently delivering clear communication and efficient resolutions. Comfortable handling inquiries via phone, email, and chat, with a strong focus on problem-solving, communication, and client satisfaction. Technically inclined, quick to grasp systems and tools (CRM, ticketing, ERP), and always eager to learn and grow within a dynamic team. Looking to bring my enthusiasm, adaptability, and service mindset to a growing fintech company.
Podsumowanie
4
4
years of professional experience
3
3
years of post-secondary education
Doświadczenie
Programming / Electrical Engineering Intern
EU-Technologies
Madrid, Spain
07.2025 - 02.2026
- Gained hands-on experience with version control systems like Git for collaborating on code and managing repositories via GitHub.
- Developed and maintained software features using modern programming languages (e.g., Python, JavaScript and Java), improving code quality and application performance.
- Acquired practical skills in using HTML, CSS, JavaScript and SQL for website development and databases.
- Gained skills such as version control and debugging, and collaborated with designers and other developers to create user-friendly interfaces.
- Collaborated with UI/UX designers to implement user-friendly interfaces and improve accessibility.
English Teacher
Unique Language School
Bydgosczcz, Poland
10.2024 - 03.2025
- Taught English to Polish students across all age groups, from young children to adults, adapting lessons to different learning speeds and needs.
- Developed cultural awareness activities to expose students to English-speaking cultures.
- Prepared students for school exams, vocabulary building, grammar improvement and real-life communication.
Network and System Engineer(INTERN)
MoraMining
Bydgosczcz, Poland and Bulawayo, Zimbabwe (Hybrid)
01.2024 - 10.2024
- Provided remote IT and network support for mining operations, ensuring stable connectivity and minimal system downtime.
- Helped maintain network infrastructure by updating firmware, managing user accounts and monitoring system performance.
- Assisted in configuring, monitoring and troubleshooting LAN/WAN networks, VPNs, and secure remote connections used by staff across multiple sites in and out of Zimbabwe.
- Support the design and optimisation of cloud and IT infrastructure architectures.
- Ability to make small changes to email layouts or content using basic HTML and CSS.
Customer Service Representative
NSSA
Bulawayo, Zimbabwe
02.2022 - 12.2023
- Handled daily customer enquiries in English via chat, email, and phone, maintaining a satisfaction rate above 90%.
- Assisted in basic technical troubleshooting and guided users through resolution steps.
- Documented all interactions in the CRM, maintaining detailed resolution steps.
- Maintained high customer satisfaction ratings through professional, accurate records.
- Logged and followed up on IT incidents using internal ticketing systems.
- Promoted additional services based on customer needs, contributing to upsell goals.
- Identified customer needs and recommended additional products and services, contributing to increased client satisfaction and revenue.
- Used CRM tools (Zendesk, Salesforce) to manage daily tickets and maintain customer communication records.
Wykształcenie
Computer Engineering and Mechatronics - Electronics and Electrical Engineering
Wyższa Szkoła Gospodski
Bydgoszcz, Poland 10.2022 - 02.2026
Dominican Convent High School
Bulawayo, ZimbabweUmiejętności
- Proficient in Windows OS
- Power BI
- SQL
- CRM systems
- ERP systems
- Salesforce
- Zendesk
- SAP
- Professional Customer Support
- Technical Support Assistance
- Time management
- Multitasking
- Effective Communication
- Customer Engagement
- Ability to work independently
- Ability to work as part of a team
- Skilled in MS Office Suite
- Word
- Excel
- Outlook
- PowerPoint
- Computer Aided Design(CAD)
- Control systems familiarity
LANGUAGES
English
Proficient
C2
French
Elementary
A2
KEY STRENGTH
- Effective written and verbal communication.
- Strong interpersonal skills with a positive, team-oriented mindset.
- Detail-oriented, reliable and efficient under pressure.
- Motivated and goal-focused.
- Strong analytical (engineering) mindset and rapid typing skills, supporting quick resolution of issues in fast-paced multitasking environments.
EXTRACURRICULAR
- Open availability and flexible schedule.
- Eligible to work in Poland.
- Eager to grow within a people-first(inclusive) company culture.
HOBBIES AND INTERESTS
- Travel and Culture Exploration.
- Volunteering and Community Involvement.
- Active in fitness and sports, including gym training, swimming, hockey and tennis.
- Foundational interest in digital design and creative editing tools.
Dostępność
poniedziałek
wtorek
środa
czwartek
piątek
sobota
niedziela
poranek
popołudnie
wieczór
przesuń, aby przeglądać
Oś czasu
Programming / Electrical Engineering Intern
EU-Technologies
07.2025 - 02.2026
English Teacher
Unique Language School
10.2024 - 03.2025
Network and System Engineer(INTERN)
MoraMining
01.2024 - 10.2024
Computer Engineering and Mechatronics - Electronics and Electrical Engineering
Wyższa Szkoła Gospodski
10.2022 - 02.2026
Customer Service Representative
NSSA
02.2022 - 12.2023
Dominican Convent High School