Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

HABIMANA MICO TARIQ ABDULWAHID

warsaw,14

Summary

Dynamic Customer Service Representative with a proven track record of resolving inquiries and technical issues efficiently. Bilingual in English and French, experienced in live chat, escalation handling. Known for clear communication, adaptability, and a proactive approach to problem-solving.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
03.2024 - 09.2024
  • Provided professional customer support for Ryanair passengers via inbound calls, live chat, and email, addressing inquiries related to bookings, baggage, flight changes, and general travel assistance.
  • Effectively handled complaints and escalated issues, ensuring timely and satisfactory resolutions to enhance customer satisfaction.
  • Served as an escalation point for complex customer inquiries and complaints, collaborating with cross-functional teams to deliver optimal outcomes.
  • Actively listened to customers, demonstrated empathy, and promptly addressed concerns, escalating major issues to relevant departments when necessary.
  • Maintained detailed and accurate customer interaction records in internal systems, supporting efficient service continuity and reporting.

Customer Service Representative (English & French)

Mango 4G Telecom
11.2021 - 07.2022
  • Handled outbound and inbound calls to support customers with mobile service inquiries, billing concerns, SIM activations, and basic technical troubleshooting.
  • Escalated unresolved or complex technical issues to specialized departments.
  • Assisted in training and mentoring newly hired recruiters as part of the onboarding process, sharing best practices and organizational knowledge.

Education

BBA - Management

WSB Merito University
02-2027

Skills

  • Microsoft Office
  • Zendesk
  • Problem solving
  • Multitasking
  • Training and mentoring
  • Live chat support
  • Escalation management
  • ServiceNow
  • Troubleshooting
  • Customer service excellence
  • Programming: C/C

Languages

English
Advanced (C1)
French
Advanced (C1)
Kinyarwanda
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

Concentrix
03.2024 - 09.2024

Customer Service Representative (English & French)

Mango 4G Telecom
11.2021 - 07.2022

BBA - Management

WSB Merito University

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HABIMANA MICO TARIQ ABDULWAHID