HABIMANA MICO TARIQ ABDULWAHID
warsaw
Summary
Customer-focused expert with expertise in telecom and travel, having supported clients worldwide. competent at professionally and sympathetically managing reservations, questions, and grievances. Strong English and French communication skills, with a track record of promptly resolving problems and guaranteeing a smooth client experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Concentrix
03.2024 - 09.2024
- Served as the initial point of contact for visitors, helping with reservations, last-minute adjustments to plans, and general questions.
- excelled in reservation management, dispute resolution, and teamwork.
- Offered individualised and transparent support to increase visitor satisfaction.
- Actively listened to customers, demonstrated empathy, and promptly addressed concerns, escalating major issues to relevant departments when necessary.
- Maintained detailed and accurate customer interaction records in internal systems, supporting efficient service continuity and reporting.
Customer Service Representative (English & French)
Mango 4G Telecom
11.2021 - 07.2022
- helped clients with account activations, billing questions, and service-related requests, guaranteeing prompt resolutions and transparent communication.
- patiently and sympathetically addressed client issues, elevating them only as required to ensure a seamless settlement.
- promoted a cooperative and customer-focused culture by providing training and onboarding support to new team members.
- kept thorough records of all communications with customers, which aided in streamlining processes and raising the standard of service.
Education
BBA - Management
WSB Merito University
02-2027
Skills
- Problem solving
- Multitasking
- Live chat support
- Escalation management
- Customer service excellence
- Reservations management
- Guest interaction
- Hospitality mindset
Languages
English
Advanced (C1)
French
Advanced (C1)
Kinyarwanda
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Concentrix
03.2024 - 09.2024
Customer Service Representative (English & French)
Mango 4G Telecom
11.2021 - 07.2022
BBA - Management
WSB Merito University
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