Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hadis Safari

Global Learning Coordinator

Summary

Dynamic and results driven Global Learning Coordinator with 2+ years of experience in designing, implementing and optimizing training programs by leveraging LMS tools to impactful learning experiences.

Currently seeking to bring expertise in training development, security awareness and strategic planning to Danske Bank, contributing to innovative and and effective learning strategies that promote a culture of growth and awareness

Overview

4
4
years of professional experience
1
1
Certification
4
4
Languages

Work History

Global Learning Coordinator

Teleperformance
07.2022 - Current
  • Proven experience in designing and implementing learning programs that influence behaviors across 21 countries.
  • Expertise in leveraging LMS platforms and digital tools to create impactful training content
  • Successfully coordinated projects across multiple locations and established relationships with internal and external stakeholders
  • Skilled in analyzing training effectiveness and producing data-driven insights to guide improvements within regions
  • Adept at designing engaging learning experiences that drive behavioral change

Trainer SME

Majorel Georgia
04.2021 - 07.2022
  • Developed innovative role-play scenarios to simulate real-life customer interactions, enhancing problem-solving abilities among trainees.
  • Stayed up-to-date on industry trends and advancements, incorporating new customer service strategies into the training curriculum as needed.
  • Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
  • Maintained detailed records on individual trainee progress, enabling accurate assessment of overall program success rates over time.
  • Supported new trainers globally through their onboarding and certification journey

Customer Service Agent

Majorel Georgia
07.2020 - 04.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction and resolution.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers with different cultural backgrounds.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their booked services.

Education

BBA - Business Administration

Caucasus University
Tbilisi , Georgia
04.2001 -

Skills

    Training and Development

    E-learning & LMS expert

    Project & stakeholder Management

    Problem-solving & Adaptability

    Strong Communication Skills

    Creative eye for visual design

    Data driven

    Active Listening

Certification

Six Sigma + Lean Yellow Belt

Timeline

Six Sigma + Lean Yellow Belt

04-2023

Global Learning Coordinator

Teleperformance
07.2022 - Current

Trainer SME

Majorel Georgia
04.2021 - 07.2022

Customer Service Agent

Majorel Georgia
07.2020 - 04.2021

BBA - Business Administration

Caucasus University
04.2001 -

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Hadis SafariGlobal Learning Coordinator