Hailemelekot MENGESHA
Warsaw
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Capital
03.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
IT Support Specialist
Midroc Computer Solution
05.2020 - 03.2021
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for Number employees.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
Education
Bachelor - Management
Merito W Toruniu
Torun03.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Microsoft Excel
- Product Knowledge
- Call Management
Languages
Afaan oromo
Bilingual or Proficient (C2)
Amharic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service Representative
Capital
03.2023 - 01.2024
IT Support Specialist
Midroc Computer Solution
05.2020 - 03.2021
Bachelor - Management
Merito W Toruniu
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