Hajare SADKI

• Trained new employees and delegated daily tasks and responsibilities.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

• Developed comprehensive technical documentation to facilitate knowledge sharing and improve product understanding.
• Mentored junior team members with technical guidance and professional development support.
• Drove incident management processes, ensuring prompt resolution of production issues while minimizing impact on business operations.
• Managed resource allocation effectively, balancing workload distribution among team members to prevent burnout.

• Improved system performance by identifying and resolving technical issues in a timely manner.
• Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Verified compliance with applicable performance metrics and compatibility expectations.

· Contribution to the development of technical-commercial proposals.

• Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.