Overview
Work History
Education
Skills
Certification
Statement
Timeline
Generic
Hakki Kaan Yuzbasioglu

Hakki Kaan Yuzbasioglu

Customer Service Expert
Sołtysa Dytmara 3/112 30-126 Kraków ,12

Overview

4
4
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
5
5
Languages

Work History

Quality Analyst

Wipro Inc
Krakow, Poland
02.2023 - 08.2023
  • Collaborated with management to receive training on improved processes regarding outsourcing the compliance of mainly Google Ads General Support
  • Quality audits for Google marketing platforms compliance-related customer service for German, English and Turkish speaking markets: detail analysis, quality check reports, troubleshooting, resource analysis, knowledge of Google marketing platforms (Google Ads, Google Analytics (UA and GA4), Merchant Center, Google Grants and more.
  • Investigating reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
    Remain up to date on key workflow changes, operational guidelines, and policy updates.

Customer Service Expert

Regalix Inc.
Krakow, Malopolskie
03.2022 - 12.2022
  • Google Ads/ Google Analytics / IT Technical Solutions
  • Web Implementation support and troubleshooting of the following Google
    services: Google Adwords, Analytics, Google Tag Manager
  • Common implementations include: Google Analytics (UA & GA4)
    Conversions Tracking (include Cross - Domain Tracking), Google Analytics
    E-commerce and Enhanced E-commerce Tracking, Ads Conversions
    Tracking , Ads Remarketing, Dynamic Remarketing, Google Tag Manager,
    Google Tag manager Troubleshooting
  • Tag implementations on CMS platforms (Wordpress, Shopify, Shopware,
    Prestashop, Magento, Wix and many more) and FTP sites
  • Implementation and Troubleshooting of tags using standard and nonstandard methods and deployment of custom solutions using HTML, CSS,
    JavaScript.
  • Assisting German-speaking advertisers and bussiness owners (Germany, Austria, Swiss) in the customer journey optimization,
    supporting marketing agencies, web developers, internal sales and
    services teams
  • Communication via phone, google meet conferencing, email, adjusting
    technical explainations to the clients
  • Using Sales Force and Connect to make a documentation of the cases and supporting the clients even after closing the cases.






HR Process Specialist

Capgemini
04.2021 - 11.2021
  • Process HR Administration requests such as onboarding, annual leaves, maternity leaves, sick leaves, job and compensation changes, termination
  • Usage of various and well-known HR-driven software such as SAP, Workday, Escriba, Aconso, Taleo, Service Now, Cisco Webex
  • Answering client’s emails in German and English language in a proper manner providing top-notch service based on previous customer service experience
  • Implementing effective HR policies to ensure all practices are in compliance with labor and employment regulations while staying in touch with the other teams

Junior KYC Analyst (DE/EN)

Passcon Gmbh
12.2020 - 04.2021
  • Screening official documents such as commercial registries, shareholder lists, annual reports, statutes in German and extracting the relevant data for the client profile according to the KYC regulations and corresponding German AML/CFT Laws
  • Communicating constantly with one of the most globally-known financial institutions via e-mails and phone calls in German
  • Aiding non-German speakers regarding the matters where the German language is a must, such as verification of the documents, exchanging e-mails and arranging calls with the client, and more
  • Providing initial training for the fresh starters regarding the internal process via online presentation & shadowing in English/German

Customer Service Specialist (EN TR)

Kinguin
07.2019 - 11.2020
  • Delivering exceptional customer service to both merchant`s and customer`s matters in various topics (Payment/Product/Account Issues) via Magento and LiveChat
  • Confirming payments on gateways and dispatching orders via Magento and the custom-built e-commerce platform
  • Promoting the business account services to merchants in order to raise the company`s total margin
  • Fraud Prevention against the customers which attempt to abuse the refund system and the sellers which attempt to sell faulty products

Education

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Canakkale (18th March) University, Canakkale, B.A. in Teaching Japanese as a second or foreign Language
09.2013 - 06.2018

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St. Georg Austrian High School, Istanbul,  HSDG in German Language
09.2006 - 06.2011

Skills

Problem Solving

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Certification

TOEFL IBT Certificate - Score: 88

Statement


“I agree to the processing of personal data contained in my job offer for the needs necessary to carry out the recruitment process, according to art. 13 para. 1 and 2 of Regulation (EU) 2016/679 of the Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data and the repeal of Directive 95/46 / EC (RODO).”

Timeline

Quality Analyst

Wipro Inc
02.2023 - 08.2023

Customer Service Expert

Regalix Inc.
03.2022 - 12.2022

HR Process Specialist

Capgemini
04.2021 - 11.2021

Junior KYC Analyst (DE/EN)

Passcon Gmbh
12.2020 - 04.2021

Customer Service Specialist (EN TR)

Kinguin
07.2019 - 11.2020

Japanese-Language Proficiency Test (JLPT): N2 Level

08-2018

TOEFL IBT Certificate - Score: 88

07-2018

Building Websites from Scratch (Certificate in HTML and CSS course) - CodeAcademy 

02-2018

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Canakkale (18th March) University, Canakkale, B.A. in Teaching Japanese as a second or foreign Language
09.2013 - 06.2018

Driving License (A-B-D1-F)

12-2010

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St. Georg Austrian High School, Istanbul,  HSDG in German Language
09.2006 - 06.2011

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Hakki Kaan YuzbasiogluCustomer Service Expert