Summary
Overview
Work History
Education
Skills
Timeline
Generic
HALIMA BABALOLA

HALIMA BABALOLA

Katowice

Summary

Enthusiastic business development professional with experience establishing high-value territories. Adept in cultivating productive relationships with clients, achieving superior levels of account development, retention and expansion.

Overview

9
9
years of professional experience

Work History

English Language Teacher

Freelance (self employed))
01.2021 - Current
  • Successfully worked with over 40 students on improving their English grammar and vocabulary levels through written and interactive activities.
  • Evaluated student progress to offer recommendations for further development.
  • Established positive classroom management boundaries to create safe, known environment for behavior among students.
  • Tutored and assisted students to help with English language comprehension and mastery.
  • Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
  • Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
  • Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.

Director

THE HALI B COMPANY
10.2018 - 12.2020
  • Examined and inspected work progress, equipment, and construction sites to verify safety and to ensure that specifications are met
  • Ensured prompt delivery of goods and services to customers
  • Sourced for required materials in the best conditions to achieve customer’s satisfaction
  • Supervised the loading and unloading of goods, whilst maintaining best qualities
  • Made available every license and certification needed for the ease of quality survey
  • Managed and maintained a good relationship between the company and her customers.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Led development of comprehensive business plan to maximize profitability and company performance.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.

Skin care consultant/sale executive

MONTAIGNE PLACE
08.2017 - 02.2018
  • Advise clients about colors and types of makeup, and instruct them in makeup application techniques
  • Demonstrate how to clean and care for skin properly, and recommend skin-care regimens
  • Determine which products or colors will improve clients' skin quality and appearance
  • Keep records of client needs and preferences, and the services provided
  • Sterilize equipment, and clean work areas
  • Treat the facial skin to maintain and improve its appearance, using specialized techniques and products such as peels and masks
  • Collaborate with dermatologists in order to provide patients with preoperative and postoperative skin care
  • Refer clients to medical personnel for treatment of serious skin problems
  • Handled sales and accounting of products to clients.

Contact Center Representative

Access Bank Nigeria PLC
04.2014 - 12.2016
  • Support acquisition and growth of customer relationships through telephone
  • Cross sell bank products to current customers
  • Handle 90+ calls daily, with duties including signing up new customers, retrieving customers data, presenting relevant product information and canceling services
  • Trained new employees on how to use major customer service software
  • Communicate and coordinated with internal departments,providing feedback on the efficiency of the customer service process
  • Engagement of customers to ensure maximum satisfaction and resolving customer’s complaint
  • Generating and qualifying leads,selling all bank products by telephone,electronically and face to face.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Education

B.ed - English Education

Obafemi AwolowoUniversity
Osun,Nigeria
01.2014

Senior Secondary School leaving certificate - undefined

WAEC ( West
2006

Skills

  • Having patience and self-control when dealing with people
  • Good planning and preparation skills
  • Excellent supervision and organizational skills
  • Greatly enjoy working with people and building relationships with groups
  • Able to quickly fit into an established organization and work as part of an existing team
  • Familiar with the web, Microsoft Office tools (Word, Excel and PowerPoint) and other common applications(browsers etc)
  • Work Well Independently
  • Languages
  • English: Fluent in comprehension, reading, writing and speaking
  • Polish : average in comprehension, reading, writing and speaking

Timeline

English Language Teacher

Freelance (self employed))
01.2021 - Current

Director

THE HALI B COMPANY
10.2018 - 12.2020

Skin care consultant/sale executive

MONTAIGNE PLACE
08.2017 - 02.2018

Contact Center Representative

Access Bank Nigeria PLC
04.2014 - 12.2016

B.ed - English Education

Obafemi AwolowoUniversity

Senior Secondary School leaving certificate - undefined

WAEC ( West

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HALIMA BABALOLA