Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Hamilton Baloi

Warsaw

Summary

Experienced Junior Customer Service Representative with a proven track record of success on Portuguese and English Market Specialist. Skilled in providing exceptional multilingual support and driving process excellence in fast-paced settings. Demonstrated ability to surpass team performance goals by 10-15% through strategic thinking, customer-focused solutions, and implementing mentorship initiatives to enhance service standards.

Overview

2
2
years of professional experience

Work History

Interpreter

Global Interpreting Network
04.2023 - 03.2025
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Provided real-time interpretation for client meetings, customer service interactions, and technical support calls, ensuring clear and accurate communication between English and Portuguese speakers.
  • Delivered over 200 weekly hours of live interpreting in both consecutive and simultaneous formats, supporting clients across Europe, North America, and Latin America.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
  • Worked with diverse software platforms (Zoom, Microsoft Teams, Interprefy, Skype ) to provide remote interpretation services in fast-paced, high-pressure environments.
  • Regularly received client feedback praising professionalism, linguistic precision, and the ability to quickly adapt to varying communication styles and industries.
  • Assisted in legal, medical, and business settings by translating sensitive information with confidentiality, cultural accuracy, and neutrality.
  • Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.

Customer Service Representative

Teleperformance
12.2022 - 03.2023
  • Excelled in remote customer support, managing operations across the United Kingdom, Portugal, and the Netherlands. Led innovative strategies for subscription-based video-on-demand services, enhancing customer satisfaction and engagement.
  • Accomplishments:
  • Technical Support & Troubleshooting: Addressed 40+ daily customer inquiries via phone/email.
  • Conflict Resolution & Customer Retention: Resolved 150+ escalated complaints monthly with empathetic communication, improving customer satisfaction scores by 30% and retaining 85% of dissatisfied clients.
  • Client Relationship Building: Recognized as "Top Performer" for consecutive months by exceeding service KPIs (e.g., first-call resolution)
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Portuguese languages.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School -

Birlik Internation School
Maputo ,Mozambique
09-2020

Bachelor of Architecture -

Vistula University
Warsaw, Poland
06-2026

Skills

  • Mentorship in team settings
  • Bilingual communication in Portuguese and English
  • Note-taking techniques
  • Client Relationship Management
  • Effective communication
  • Adaptability
  • Cross-cultural communication
  • Administrative assistance expertise
  • Customer relationship management (CRM)
  • Customer-focused technical assistance
  • Recordkeeping strengths

LANGUAGES

Portuguese: Native
English: C1
Spanish: B1

Timeline

Interpreter

Global Interpreting Network
04.2023 - 03.2025

Customer Service Representative

Teleperformance
12.2022 - 03.2023

High School -

Birlik Internation School

Bachelor of Architecture -

Vistula University

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Hamilton Baloi