Hamza Rahikj
Warsaw,Poland
Summary
Dynamic and results-driven Client Relations & Account Management professional with a proven track record in high-profile portfolio management, sales growth, and delivering exceptional client experiences. Experienced in international logistics and relocations, networking and industry events, and building strong cross-cultural relationships. Skilled in driving revenue, optimizing service standards, and exceeding targets in competitive environments
Overview
7
7
years of professional experience
Work History
Client Relations Manager
Move One
Skopje, Macedonia, Warsaw, Poland
08.2024 - Current
- Cultivated and maintained long-term partnerships with corporate, NGO, and institutional clients within the relocation and logistics sector, securing placement on prestigious approved vendor lists.
- Delivered seamless international moving solutions by coordinating complex logistics and relocations for diverse global portfolios.
- Represented the organization at major industry conferences, engaging with senior stakeholders to drive business development within European stability operations and aid environments.
- Partnered with global teams to execute high-value logistics projects, leveraging deep market insights to provide tailored solutions and elevate service standards.
- Led sales and client acquisition initiatives, utilizing extensive portfolio management experience to improve client retention and consistently drive revenue growth.
- Applied specialized knowledge of logistics coordination and cost analysis to ensure impeccable service delivery in highly competitive environments.
Account Manager
Nova Office
Skopje , Macedonia
03.2023 - 09.2024
- Exceeded company expectations through high-profile clientele portfolio management, resulting in consistent sales growth in a highly competitive market.
- Designed and implemented new sales strategies and promotions that increased company profits.
- Successfully acquired contracts and secured deals with prominent regional companies through targeted product placement and egotiations.
- Conducted personnel training and improved internal processes, maintaining impeccable service standards.
Recruiter
LIONED LLC
Skopje
09.2022 - 03.2023
- Managed full-cycle recruitment for high-volume staffing needs, consistently meeting hiring quotas for customer support and sales teams.
- Maintained a robust pipeline of pre-qualified candidates to ensure rapid backfilling of positions and minimal operational downtime.
- Streamlined the transition from hiring to training by coordinating with department heads to ensure all new hires met organizational standards and compliance requirements
- Successfully hired and onboarded 20+ agents per month to maintain 100% staffing levels.
Restaurant Manager
Adresim Kuzu Urla
Izmir
05.2022 - 10.2022
- Led workforce management for a high-frequency establishment, focusing on elevating service requirements.
- Developed strategies to increase international guest attendance and improve overall customer experience.
- Organized and promoted high-profile events
Dental Assistant
PZU Hamza Dent
Skopje
03.2019 - 10.2022
- Coordinated client scheduling and managed daily workplace preparations.
- Provided professional assistance during clinical procedures within a private practice setting
Education
HCM Specialist - Human capital management and development
Semos Education LLPA
Skopje, North Macedonia01-2024
Faculity of Dentistry
European University of Macedonia
01-2022
High School Graduation -
SUGS "Orce Nikolov"
01-2016
Skills
- Client Relations & Account Management
- International Logistics & Relocations
- Sales Strategy & Business Development
- Stakeholder Engagement & Networking
- Defense & Diplomatic client retention
- Logistics Coordination
- Workforce Management & Training
- Recruitment & Talent Acquisition
- High-Profile Client Service
Accomplishments
- Implementation of new sales strategies that led to increased company profits.
- Consistent sales performance and target exceeding.
- Acquisition of NGO contracts and personal sale assistance through product placement and promotions.
- Successful negotiation and contract signing with some of the most prominent companies in my region.
Languages
English
Proficient
C2
Bosnian
Proficient
C2
Macedonian
Proficient
C2
Serbian
Proficient
C2
Albanian
Intermediate
B1
Turkish
Elementary
A2
German
Elementary
A2
Websites, Portfolios and Profiles
linkedin.com/in/hamza-rahikj-218156252
Timeline
Client Relations Manager
Move One
08.2024 - Current
Account Manager
Nova Office
03.2023 - 09.2024
Recruiter
LIONED LLC
09.2022 - 03.2023
Restaurant Manager
Adresim Kuzu Urla
05.2022 - 10.2022
Dental Assistant
PZU Hamza Dent
03.2019 - 10.2022
HCM Specialist - Human capital management and development
Semos Education LLPA
Faculity of Dentistry
European University of Macedonia
High School Graduation -
SUGS "Orce Nikolov"