Summary
Overview
Work History
Education
Languages
Timeline
Generic

HAMZA SEYHI

Dąbrowa Górnicza,24

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Application Support Analyst

Sopra Steria
10.2019 - Current
  • - Providing first line support: monitoring alerts system and using ticketing tools.
    - Performing calls to resolve high level priority incidents.
    - Using various tools: ITSM, UNITY, MS Teams, SHARP, JIRA, Cisco IP Communicator.
    - Routing/escalating issues that can not be resolved by the first line of support to respective teams.
    - Logging an incoming tickets, assigning categories and priority codes.
    - Resolving queries from second and third line of support.
    - Reporting progress of incidents solutions to respective teams.
    - Working with French language.
    - Preparing incidents reports HNO.
    - Following SLA guidelines.
    - Training new employees.- Providing first line support: monitoring alerts system and using ticketing tools. - Performing calls to resolve high level priority incidents. - Using various tools: ITSM, UNITY, MS Teams, SHARP, JIRA, Cisco IP Communicator. - Routing/escalating issues that can not be resolved by the first line of support to respective teams. - Logging an incoming tickets, assigning categories and priority codes. - Resolving queries from second and third line of support. - Reporting progress of incidents solutions to respective teams. - Working with French language. - Preparing incidents reports HNO. - Following SLA guidelines. - Training new employees.
  • Skills: English · French · AIX · Jira · SQL lanuch · Unix · Microsoft Teams · VMware · Putty · Cyberark · Windows · Troubleshooting · Analytical Skills · Linux

Customer Support Advisor

Teleperformance
04.2014 - 10.2015
  • Improved customer satisfaction by resolving complex issues and providing exceptional service.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Enhanced team performance with regular coaching and feedback sessions.
  • Developed comprehensive product knowledge, leading to improved support quality and faster resolution times.

Education

Bachelor of Accountancy -

Tunisa
Tunisia

Languages

Arabic
Native language
Polish
Elementary
A2
English
Proficient
C2
French
Advanced
C1

Timeline

Application Support Analyst

Sopra Steria
10.2019 - Current

Customer Support Advisor

Teleperformance
04.2014 - 10.2015

Bachelor of Accountancy -

Tunisa

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HAMZA SEYHI