Hanna Kaczanowska
Poznań
Summary
I started my professional career as a volunteer at the Poznań City Hall (Urząd Miasta Poznania) and in the Wielkopolska Voivodeship Provincial Office (Wielkopolski Urząd Wojewódzki). It gave me a great opportunity to gain experience. Then I became proficient in contacting clients and meeting their requirements thanks to work at companies Tresconnect and Niebieska Mila.
Overview
11
11
years of professional experience
Work History
Tour Guide in Ostrów Tumski
Poznań City Hall (Urząd Miasta Poznania)
2014.05
- Providing historical and geographical information about Ostrów Tumski, promotion of the Porta Posnania (Brama Poznania) during its opening, lasting 4 days
Educational Consultant
TresConnect
2018.02 - Current
- Conducting trainings for new employees in educational offer, acquiring customers, live chat, telephone and e-mail support customer service regarding the educational offer, assistance to customers in completing formalities related to enrollment in school, implementation of sales plans, working in a CRM environment
Customer Advisor
Niebieska Mila travel agency
2017.12 - 2018.01
- E-mail and telephone customer service, assistance in completing formalities related to the purchase of a cruise, telephone and e-mail contact with shipping lines in English
Educational Consultant
Trescor (currently TresConnect)
2014.09 - 2017.11
- Telephone customer service regarding the educational offer, customer assistance in completing formalities related to enrollment in school, implementation of sales plans, working in a CRM environment
Voluntary work
Wielkopolska Voivodeship Provincial Office (Wielkopolski Urząd Wojewódzki)
2013.11 - 2014.04
- Voluntary work at the Wielkopolska Voivodeship Office (Wielkopolski Urząd Wojewódzki), Finance and Budget Department, Fine Proceedings Branch: assistance in developing and preparing documents for shipment, assistance in separating correspondence arriving at the Branch, assistance in handling correspondence prepared for postal shipment, including: packing and addressing envelopes, sorting and arranging correspondence, assigning case numbers, searching and photocopying bank documents, sorting documents for archiving, operating office equipment
Education
Master of Science - History, Historical tourism and history animation
Uniwersytet Adama Mickiewicza in Poznań
01.2013
Bachelor - History
Uniwersytet Adama Mickiewicza in Poznań
01.2011
Skills
- Time Management
- Active listening
- Communication
- Empathy
- Responsibility
- Local history
- Customer Engagement
- Knowledge of the CRM environment
- Good computer skills
- Good knowledge of the Microsoft Office
- Driving license
Languages
English
French
Turkish
Consent
I hereby consent to my personal data being processed by (company name) for the purpose of considering my application for the vacancy advertised under reference number (123XX6 etc.)
Hobbies and Interests
- History
- Foreign languages learning
- Travels
- Culture and history of Turkiye
- Literature
- Sports: zumba, swimming, roller-skating, ice-skating
Training
- DELF B2 certificate, Studium Językowe UAM in Poznań, 06/2023
- Training in customer relations and sales, Call Profit Agnieszka Ciesielska-Makarowska, 09/2018
- Training in building relationships with clients, Arpress, 05/2015
- Certificate in Advanced English Council of Europe Level C1, Cambridge English Language Assessment, 06/2014
- License of a city guide in Poznań on behalf of PTTK, PTTK Guides Organization in Poznań, 04/2014
Timeline
Educational Consultant
TresConnect
2018.02 - Current
Customer Advisor
Niebieska Mila travel agency
2017.12 - 2018.01
Educational Consultant
Trescor (currently TresConnect)
2014.09 - 2017.11
Tour Guide in Ostrów Tumski
Poznań City Hall (Urząd Miasta Poznania)
2014.05
Voluntary work
Wielkopolska Voivodeship Provincial Office (Wielkopolski Urząd Wojewódzki)
2013.11 - 2014.04
Master of Science - History, Historical tourism and history animation
Uniwersytet Adama Mickiewicza in Poznań
Bachelor - History
Uniwersytet Adama Mickiewicza in Poznań
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