Hanna Laurynovich
Overview
8
8
years of professional experience
Work History
Scheduling Care Coordinator
Henry Meds
11.2023 - Current
- Manage and coordinate appointments efficiently, ensuring optimal scheduling for customers and providers
- Maintain accurate and up-to-date customer records to support seamless customer care
- Collaborate closely with providers and the providers' operations team to ensure comprehensive and coordinated customer care delivery
- Conduct outbound customer outreach to confirm appointments, address inquiries, and provide necessary information
- Consistently meet or exceed established KPIs
- Foster strong collaboration with other teams to ensure smooth scheduling processes and overall customer experience
- Maintain a comprehensive knowledge of current policies and procedures to optimize scheduling efficiency and deliver exceptional customer service
- Identify areas for improvement within the scheduling process and provide feedback on process and software updates to ensure more efficient workflow.
Care Coordinator
Henry Meds
06.2023 - 11.2023
- Deliver exceptional customer service through inbound and outbound phone and email interactions, effectively resolving customer issues and inquiries.
- Maintain precise customer data, order, and schedule records within the company's database.
- Utilize CRM software to efficiently manage customer interactions and resolve complex customer issues.
- Collaborate with team members to ensure a cohesive and efficient customer experience.
- Provide compassionate and professional support to customers via telephone, guiding them through appointment scheduling, account management, and telehealth platform navigation.
IT Recruiter
IT Partners
06.2022 - 06.2023
- Conduct an intake session with the hiring manager to understand the position requirements and gather input regarding the sourcing approach
- Source and recruit candidates on an ongoing basis through different sourcing techniques, methods, and tools to continuously develop and maintain the pipeline
- Conduct candidate screening interviews, via online meetings, and record detailed summaries of the conversations
- Work with recruiters and hiring managers to help optimize sourcing efforts by leveraging data
- Keep the candidate's recruitment process status updated with the latest information
- Identify potential candidates in databases for upcoming opportunities.
Interpreter
Kelly Services
07.2021 - 06.2022
- Render spoken ideas accurately, quickly, and clearly
- Answering calls and interpreting conversations in real-time
- Support conversations around healthcare, finance, insurance, emergency services, shopping, etc
- Interpreting for Russian-speaking patients with providers, nursing staff, and support staff
- Articulate and respond to cultural differences
- Explain hospital policies and procedures and provide assistance to patients who have limited English proficiency.
Waitress
Abruzzo Ristorante Italiano
04.2017 - 06.2017
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Deal with complaints or problems with a positive attitude
- Help food preparation staff when necessary.
Customer Support Agent
SoftCorp Private Enterprise
07.2016 - 11.2016
- Successfully managed and resolved a high volume of incoming calls, live chat, and email inquiries from prospective customers or clients in a prompt and professional manner
- Assisted customers effectively by resolving disputes, providing additional information, and explaining our products and services
- Proactively discussed our offerings to ensure customers were fully satisfied with their purchases
- Demonstrated exceptional conflict resolution skills when tactfully handling confrontational or stressful interactions with customers
- Meticulously captured and maintained accurate customer information and service reports
- Worked alongside a large international team in a fast-paced environment
- Handled paperwork and data entry as required
- Worked in shifts, using a ticketing system and working with daily updated information.
Education
BSC IN ENVIRONMENTAL MANAGEMENT -
UAM IN POZNAN
Poznan, PolandErasmus+ - Exchange Program
UNIVERSITY OF PORTSMOUTH
Portsmoth, UKGeneral English Course
QUEENS ACADEMIC GROUP
Auckland, New ZealandSkills
- ATTENTION TO DETAILS
- PROBLEM-SOLVING
- COMMUNICATION
- ANALITICAL THINKING
- ADAPTABILITY
Digital skills
- GOOGLE WORKSPACE
- MICROSOFT OFFICE
- ZENDESK
- SLACK
References
AVAILABLE UPON REQUEST
Hobbies and Interests
- SKINCARE
- PILATES
Languages
Russian, Belarusian
Native language
English
Advanced
C1
Polish
Advanced
C1
Timeline
Scheduling Care Coordinator
Henry Meds
11.2023 - Current
Care Coordinator
Henry Meds
06.2023 - 11.2023
IT Recruiter
IT Partners
06.2022 - 06.2023
Interpreter
Kelly Services
07.2021 - 06.2022
Waitress
Abruzzo Ristorante Italiano
04.2017 - 06.2017
Customer Support Agent
SoftCorp Private Enterprise
07.2016 - 11.2016
BSC IN ENVIRONMENTAL MANAGEMENT -
UAM IN POZNAN
Erasmus+ - Exchange Program
UNIVERSITY OF PORTSMOUTH
General English Course
QUEENS ACADEMIC GROUP
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