Hanna Skorupka

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Enhanced survey response rates by employing persuasive communication techniques during telephone interviews.
• Achieved higher data accuracy through meticulous note-taking and listening skills while conducting research interviews.
• Contributed to project completion within deadlines by maintaining a consistent daily quota of completed interviews.
• Improved respondent engagement with tailored interview approaches based on individual preferences and needs.

• Presented persuasive proposals that demonstrated the value-add of proposed promotions in achieving client objectives.
• Communicated product value, quality, and style to educate and entice potential customers.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Increased customer satisfaction by providing exceptional service and product knowledge.
• Boosted sales through effective upselling and cross-selling techniques.
• Collaborated with team members to maintain a clean, organized, and visually appealing store environment.

• Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
• Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
• Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
• Boosted patient retention by providing exceptional customer service and building rapport with each individual.

postgraduate studies in human nutrition with elements of gastronomy and dietetics