Harkamal Singh
Woloska 42,Warsaw, Poland
Summary
Payment industry experience with an educational background in computer science and business administration. Able to identify and analyze payment systems and customer setups to ensure proper settlement of card transactions, global credit card settlement funds transfers, domestic and cross-border, via various small and large value platforms e.g. ACH, TARGET, Fed-Wire, SWIFT.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
ANALYST, SETTLEMENT OPERATIONS
Mastercard
Warsaw
01.2021 - Current
- Provide settlement positions management and fund transfer solutions for customers utilizing Mastercard’s financial clearing systems
- Assisted with settlement operations and fund transfers; providing accounting support and analysis to Treasury department
- Work laterally with other internal teams to accomplish group objectives and/or general projects
- Reconcile daily FX trades, ensuring all trades are funded prior to value date to avoid unnecessary interest charges
- Assist settlement accounting team with month, quarter & year end closes, by investigating any FX discrepancies
ANALYST, CUSTOMER SERVICE
CITI BANK
Olsztyn
01.2020 - 11.2021
- Working as first point of contact for technical inquiries across a global client base, successfully managing 100+ client interactions on a weekly basis
- Supporting with high-value cash transaction monitoring (> 1 Billion USD), salary payments and treasury movements
- Acting as client advocate within organization and liaising with Banking Investigations,
- Billing, Processing and Sanctions departments on behalf of client
- Identifying systemic issues with impact on client experience and partnering with
- Product and Development teams to successful deployment of fixes and enhancements
ACCOUNT RECEIVABLE COLLECTION SPECIALIST
IQOR INDIA SERVICES PVT.LTD
New Delhi
01.2014 - 06.2017
- Reviewing open accounts for collection efforts
- Making outbound collection calls in professional manner while keeping and improving customer relations
- Resolve client billing problems and rescue accounts receivable delinquency, applying good customer service in timely manner
- Provide timely follow-up on payment arrangements
- Mail correspondence to customers to encourage payment of delinquent accounts.
COLLECTION SPECIALIST
WSERVE TECHNOLOGIES PVT.LTD
New Delhi
01.2010 - 03.2013
- Monitor accounts on daily basis, Identify outstanding account receivables, investigate historical data for debts and bills
- Take actions in order to encourage timely payments, process payments, and refunds
- Resolve billing issues, customer credit issues and update account status records
- Prepare and present reports on collection activities and progress.
Education
MASTERS OF BUSINESS ADMINISTRATION -
University of Wroclaw
Wroclaw, Poland. 09.2017 - 09.2019
BACHELOR OF COMPUTER APPLICATIONS -
Dr. C.V. Raman University
India 08.2013 - 08.2016
Skills
SAP, CRM, ORACLE, Virtual Desktop Infrastructure (VMware Horizon)
MS Office (Word, Excel, Outlook and Access)
Account Reconciliation
Critical Thinking
Data Entry
Analytical and Critical Thinking
Information gathering
Statistic analysis
Financial Management
Financial statements expertise
Teamwork and Collaboration
Data Modeling
Timeline
ANALYST, SETTLEMENT OPERATIONS
Mastercard
01.2021 - Current
ANALYST, CUSTOMER SERVICE
CITI BANK
01.2020 - 11.2021
MASTERS OF BUSINESS ADMINISTRATION -
University of Wroclaw
09.2017 - 09.2019
ACCOUNT RECEIVABLE COLLECTION SPECIALIST
IQOR INDIA SERVICES PVT.LTD
01.2014 - 06.2017
BACHELOR OF COMPUTER APPLICATIONS -
Dr. C.V. Raman University
08.2013 - 08.2016
COLLECTION SPECIALIST
WSERVE TECHNOLOGIES PVT.LTD
01.2010 - 03.2013