HAZEL PAPAYA
Summary
Dedicated Customer Service Representative with strong communication, problem-solving, and customer engagement skills. Experienced in assisting clients through various channels and committed to building trust through transparent communication. Currently finalizing a BSc in Nursing, combining care expertise with service excellence.
Overview
2
2
years of professional experience
Work History
Customer Service Professional
Foundever
09.2023 - Current
- Assisted customers by answering questions and providing timely support via chat and phone.
- Improved sales abilities and deepened product knowledge to better assist clients.
- Established trust with customers through transparent communication and setting realistic expectations.
Crew Member
McDonald's
02.2023 - 11.2023
- Prepared food items and served customers efficiently and courteously.
- Maintained high standards of hygiene and customer service in a fast-paced environment.
Education
Bachelor of Science - Nursing
Powislanska University
Skills
- Communication Skills:
- Excellent verbal and written communication
- Active listening and empathetic customer engagement
- Strong problem-solving, time management, and analytical skills
- Digital Skills:
- Email management
- CRM Systems (Salesforce)
- Microsoft Office Suite (Word, Excel, PowerPoint)
Languages
English
Advanced (C1)
Shona
Bilingual or Proficient (C2)
Timeline
Customer Service Professional
Foundever
09.2023 - Current
Crew Member
McDonald's
02.2023 - 11.2023
Bachelor of Science - Nursing
Powislanska University
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