Heavenlight Nkini
Summary
Dynamic professional with a proven track record in supply chain optimization and exceptional communication, honed at Proctor & Gamble and other leading firms. Excelled in enhancing supplier relationships and leading teams to surpass sales goals, demonstrating strong project management and motivational skills. Achieved significant improvements in customer satisfaction and operational efficiency.
Qualified Supply Manager with solid background in supply chain management. Managed inventory and procurement processes, ensuring seamless operations and cost efficiency. Demonstrated leadership and organizational skills, effectively coordinating teams and optimizing supply chain performance.
Overview
9
9
years of professional experience
Work History
Purchasing Supply Manager
Proctor & Gamble
08.2023 - Current
- Determined appropriate budget levels and administered expenditures.
- Sourced and expedited materials for emergency operations such as humanitarian aid.
- Executed top-notch customer service and assistance for 77 contractors.
- Purchased, organized, and distributed supplies for maintenance activities and personnel use.
Customer Service Expert
Found Ever
03.2021 - 07.2023
- Worked closely with management to establish performance goals aligned with organizational objectives; regularly monitored progress toward these benchmarks.
- Optimized workflow by assigning tasks based on individual skill sets, leading to higher success rates in issue resolution.
- Reduced call wait times by effectively utilizing resources and managing schedules efficiently.
- Provided personalized assistance to customers, ensuring a positive experience with the company''s products or services.
- Developed comprehensive training materials to enhance the skills of new hires and existing employees.
Travel Consultant
CWT
01.2022 - 04.2023
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Streamlined booking processes for increased efficiency and reduced client wait times.
Sales Manager
Gooden Investment
03.2016 - 10.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Education
Political Science And Journalism - International Relations And Global Economy
Political Science
UMCS 07-2023
High School Diploma - Pure Business [ECA]
Dar Es Salaam Tanzania
Canossa High School 07-2020
Skills
- Procurement processes
- Call center experience
- Strong communication skills
- Sales team training
- Supplier relationship management
- Motivational skills
- Supplier relationships
- Supply chain optimization
- Empathy display
- Upselling strategies
- Software navigation
- Multitasking and organization
- Project management
Cooking, basketball, gym and fitness, bookworm
I love cooking I have a small business in Poland, I read a lot and construct poems on my free time and I go to gym at least 3-4 times a week.
Timeline
Purchasing Supply Manager
Proctor & Gamble
08.2023 - Current
Travel Consultant
CWT
01.2022 - 04.2023
Customer Service Expert
Found Ever
03.2021 - 07.2023
Sales Manager
Gooden Investment
03.2016 - 10.2020
Political Science And Journalism - International Relations And Global Economy
Political Science
High School Diploma - Pure Business [ECA]
Dar Es Salaam Tanzania
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