Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Helena Svisva

Gdansk

Summary

Experienced and dependable Customer Service Professional with over 7 years of experience in fast-paced environments. Specializes in complex task execution, problem-solving, and structured communication. Proven ability to synthesize information, manage detailed documentation, and provide analytical insights to improve customer satisfaction. Currently pursuing a BSc in Nursing, offering a unique blend of empathy, confidentiality, and strong research capabilities. Fluent in English (C2) with a commitment to delivering high-quality results in data-driven roles.

Overview

12
12
years of professional experience

Work History

Customer Support Specialist

Foundever
02.2023 - Current
  • Handled customer questions with precise attention and thoroughness.
  • Utilized structured logic and active listening to address complex queries effectively.
  • Safeguarded sensitive data by maintaining confidentiality across various systems.
  • Analyzed customer interactions to enhance engagement.

Claims Handler - Customer Service

Arla Foods
07.2023 - 10.2023
  • Investigated and analyzed claims using detailed instructions and internal tools.
  • Worked cross-functionally to ensure accurate resolution and data integrity.
  • Documented and synthesized claims data for internal audits and process improvement.

Customer Service Specialist

Collinson Group
08.2017 - 08.2022
  • Assisted in report preparation and call workflow analysis.
  • Coached new hires on best practices and data consistency.
  • Managed escalated issues through empathetic but structured resolutions.

Customer Service Advisor

WNS Global Services
11.2013 - 08.2017
  • Managed queries and escalations with professionalism and precision.
  • Interpreted billing data and account issues using CRM tools.
  • Directed email workflows and ensured documentation accuracy.

Education

Bachelor of Science - Nursing

Powislanka Szkola Wyzsza
Gdansk
09.2025

Skills

  • C2 English fluency (verbal & written)
  • Business writing & professional communication
  • Analytical thinking & structured problem-solving
  • Task execution & documentation precision
  • CRM Systems: Salesforce, SAP
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Research & synthesis from multiple data sources
  • Time management & multi-tasking
  • Dialogue & customer interaction analysis
  • Adaptability in dynamic environments

Languages

English

Timeline

Claims Handler - Customer Service

Arla Foods
07.2023 - 10.2023

Customer Support Specialist

Foundever
02.2023 - Current

Customer Service Specialist

Collinson Group
08.2017 - 08.2022

Customer Service Advisor

WNS Global Services
11.2013 - 08.2017

Bachelor of Science - Nursing

Powislanka Szkola Wyzsza

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Helena Svisva