Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Open To Work
Hi, I’m

Hellen Osianemo Gbadebo

Warsaw,Mazowieckie

Summary

Results-driven Global Transaction Specialist with 3+ years of experience in high-volume payment operations.

Strong expertise in end-to-end transaction lifecycle management, including failed, delayed, reversed, and refund cases across global payment networks. Skilled in operational risk, AML compliance, and root cause analysis, with proven ability to resolve complex payment issues across multiple financial partners. Adept at data-driven investigations, escalations, and cross-functional collaboration to improve service delivery and operational efficiency

Overview

3
years of professional experience

Work History

MoneyGram

Global Transaction Specialist
10.2025 - Current

Job overview

  • Managed complex global transaction cases across banks, agent locations, wallet partners, and financial institutions using tools such as Salesforce, Microsoft Excel, Amazon Web Services, IBM Cognos.
    Mainframe systems, and ServiceNow.
  • Ensuring all governance processes are met, including AML Watchlist checks, Legal, and EHS requirements.
  • Investigated and resolved delayed, pending, failed, and reversed transactions while ensuring compliance with internal policies and regulatory requirements.
  • Handled escalations, post-EDD reviews, refunds, manual refunds, and payment reversals with a strong focus on accuracy and customer satisfaction.
  • Collaborated with cross-functional teams, external partners, banks, and agent networks to identify root causes and drive timely resolutions.
  • Analyzed transaction data, account activity, and operational reports to improve resolution times and reduce recurring payment issues.
  • Maintained detailed case documentation, tracked trends, and supported process improvements to enhance operational efficiency and service delivery.

Marqeta

Transaction Support Specialist
03.2024 - 08.2025

Job overview

  • Supported card issuing and modern payment processing operations by monitoring transaction flows, authorization activity, and settlement exceptions across global payment networks.
  • Coordinated with fintech clients, processors, and card program stakeholders to resolve transaction disruptions and ensure uninterrupted payment services.
  • Assisted in identifying system-related transaction anomalies, API/payment integration issues, and operational gaps impacting customer transactions and partner performance.
  • Conducted payment lifecycle reviews to validate transaction accuracy, funding activity, settlement status, and reconciliation outcomes.
  • Worked closely with Risk, Fraud, Compliance, and Engineering teams to escalate critical transaction incidents and support timely remediation efforts.
  • Monitored operational dashboards and reporting tools to track payment trends, service disruptions, and transaction performance metrics.
  • Contributed to process improvement initiatives focused on reducing operational friction, improving transaction visibility, and enhancing client support

Concentrix

Customer Experience Specialist
06.2023 - 02.2024

Job overview

  • Engaged with customers in real-time through live chat to effectively solve customer concerns on order verifications, transactions, account access and providing information on products and services.
  • Investigated and analyzed suspicious transactions, working to prevent fraud and protect customers.
  • Generated reports on customers feedback and share insights with the management team that resulted to 20% improvement in customer satisfaction and retention, leading to enhanced service strategies and more tailored customer support initiatives.
  • Enhanced team performance with regular coaching and feedback sessions.

Education

Czestochowa University of Technology
Poland

Master of Arts from Logistics
02.2025

Federal University Lafia
Nigeria

Bachelor of Arts from Theatre And Media Arts
09.2017

Skills

Transaction Lifecycle Management

Operational Risk, AML & Compliance Handling

Partner Management

Payment Systems & Tools Proficiency

Payments Investigations

Data Analysis

Incident & Escalation Management

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

RemoteHybrid

Salary Range

zł129000/yr - zł200000/yr

Timeline

Global Transaction Specialist

MoneyGram
10.2025 - Current

Transaction Support Specialist

Marqeta
03.2024 - 08.2025

Customer Experience Specialist

Concentrix
06.2023 - 02.2024

Czestochowa University of Technology

Master of Arts from Logistics

Federal University Lafia

Bachelor of Arts from Theatre And Media Arts

Similar Profiles

  • Venkatesh TVenkatesh T

    Associate- Treasury Operations (Transaction Management Analyst) at Natwest BankAssociate- Treasury Operations (Transaction Management Analyst) at Natwest Bank

  • Supriya PalangeSupriya Palange

    Specialist Business Analyst at LTIMindtreeSpecialist Business Analyst at LTIMindtree

  • SATISH REDDY PATHURISATISH REDDY PATHURI

    Senior Project Manager - Platform Migration & Change The Bank at Cognizant Technologies India Pvt. Ltd.Senior Project Manager - Platform Migration & Change The Bank at Cognizant Technologies India Pvt. Ltd.

  • Tiju ThomasTiju Thomas

    Associate Director at UBSAssociate Director at UBS

CREATE PROFILE
Hellen Osianemo Gbadebo