Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hema Catarina Mootoosamy

Port Louis

Summary

Dedicated Staff as Sales Advisor with over 9 year experience. Managing heavy workload busy with clients. I possess a highly developed in my career’s customer service and marketing. A dynamic & passionate person, resourceful and hard-working in retail with excellent interpersonal skills and the ability to communicate concisely at all levels. In terms of enthusiasm with the ability to bring high standards to the workplace. Expand my knowledge and provide opportunities for personal and professional growth.

Overview

10
10
years of professional experience

Work History

Sales Advisor

REY & LENFERNA LTD
05.2016 - Current
  • Sales Advisor-Energy Storage Solutions Department
  • Main duties consisted of providing assistance and solutions to battery concerns and various different automotive items.
  • Involve in marketing activities during and/or after normal office hours (salon ,organization,roster, follow-up coordination related activities),ensure that all marketing activities are executed at showroom level promotions and logistics are respected Price changes are properly effected.
  • Listen and understand customer’s needs and propose the appropriate solution(s).
  • Assist daily/weekly meetings with showroom staff to communicate work in progress.
  • Set up a target together with the Commercial Manager and the Sales Team Leader for the showroom sales and achieve this target with the cooperation of the Rey & Lenferna Team.
  • Achieved or exceeded company-defined sales quote.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

INDOOR SALES REPRESENTATIVE

STR MARKETING LTD (DESBRO GROUP)
11.2015 - 04.2016
  • Complete and maintain accurate sales forecasts, data gathering and reports for Business Managers Conduct Post Sale Follow Up Products Sales,
  • (Water Supply Sewerage, Drainage,Cable Management, Hot Water, Irrigation,Water Tank,Septic Tank ,Gas Pipe & Fittings,Flat Base Ductile Iron Fitting).
  • Develop quotations in cooperation with the Deal Desk Administrator based on identified sales.
  • Assist in customer escalation as per escalation procedure Perform routine follow up calls as per renewal procedure to hit Renewal Sales Goals Following up.
  • Completing Contract Activation Variance Assist in completing sales projects including proposals and marketing.

SERVICE TECHNIQUE - ICT /IT/Web Developer

HELP ON CALL
10.2014 - 08.2015
  • Main task at Help on Call consisted of providing customer with assistance in solving problems with their Wi-Fi hardware. This experience leads me to a clear understanding of the basics of the Wi-Fi topology and also how to interact with customer aiming to client satisfaction.
  • Completed assigned tasks promptly, demonstrating excellent time management and organizational skills.

Telemarketing Sales Representative

HEIGHTS CAPITAL BPO CENTRE
01.2014 - 09.2014
  • During my days as agent at Heights Capital BPO, my main task was to do sales to customers in the Europe countries. This experience dealing with customers from European countries has brought me another way of thinking about how to deal with customers.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Education

Cambridge School Certificate
Patten College Girls, Beau Bassin Rose Hill
2010

Skills

  • Sales Strategies
  • Interpersonal communication skills
  • Versatile and friendly
  • Active listening and patient
  • Quick thinker with good communication skills
  • Adaptability and Flexibility Multitasking
  • Abilities Problem Solving

Accomplishments

  • Awarded several prizes during secondary schooling for Form I, II and Lower VI (QUIZ)

Timeline

Sales Advisor

REY & LENFERNA LTD
05.2016 - Current

INDOOR SALES REPRESENTATIVE

STR MARKETING LTD (DESBRO GROUP)
11.2015 - 04.2016

SERVICE TECHNIQUE - ICT /IT/Web Developer

HELP ON CALL
10.2014 - 08.2015

Telemarketing Sales Representative

HEIGHTS CAPITAL BPO CENTRE
01.2014 - 09.2014

Cambridge School Certificate

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Hema Catarina Mootoosamy