Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Henok Urufa

Henok Urufa

Technical Consulting Engineer
Krakow

Summary

Currently working as a Technical Consulting Engineer at Cisco, specializing in troubleshooting and resolving complex customer issues, providing expert-level support to ensure optimal system performance. Previous experience includes a Software Developer Internship focused on backend development of a website using Django with Python and PostgreSQL, along with minor involvement in frontend development using React, offering a well-rounded understanding of full-stack development.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Technical Consulting Engineer

Cisco
03.2023 - Current
  • Offering advanced technical support for Cisco on-premises and hybrid collaboration products, as well as Webex devices, to swiftly address customer inquiries and issues.
  • Utilize a range of methodologies, such as recreating scenarios in lab environments, conducting live troubleshooting sessions, and engaging in collaborative efforts with team members and the development teams, to effectively diagnose and resolve customer concerns.
  • Actively involved in the bug reporting process and take part in automating troubleshooting procedures to streamline service delivery and enhance customer satisfaction.
  • Reduced system vulnerabilities by proactively performing risk assessments and addressing potential security threats.
  • Assist clients in optimizing their IT infrastructure through detailed analysis of current configurations.

Software Developer Intern

Itechart
08.2022 - 10.2022
  • Collaborated with senior developers to design, develop, and launch a user-friendly software product using Python, Django, PostgreSQL, ReactJS and JavaScript .
  • Learned software engineering process improvements and best practices.
  • Improved software efficiency by troubleshooting and resolving coding issues.
  • Gained valuable experience working within an agile development environment, utilizing Scrum methodologies.
  • Participated in code reviews and actively contributed to improving code quality, performance, and maintainability

Education

Bachelor of Science - Computer Science

University of Lodz
Lodz
01.2018 - 11.2023

Skills

Python

Django

PostgreSQL

JavaScript

GIT

Java

Troubleshooting

Excelent communication

Curiosity and adaptability

Resoursfulness

Certification

CCNA - https://www.credly.com/badges/d0cb83de-5e5e-4efa-82eb-5d6bd47c2a9c/linked_in_profile

Additional Information

„I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)” I also consent to processing of my personal data for the purposes of any future recruitment processes.

Timeline

CCNA - https://www.credly.com/badges/d0cb83de-5e5e-4efa-82eb-5d6bd47c2a9c/linked_in_profile

05-2023

Technical Consulting Engineer

Cisco
03.2023 - Current

Software Developer Intern

Itechart
08.2022 - 10.2022

Bachelor of Science - Computer Science

University of Lodz
01.2018 - 11.2023

Similar Profiles

CREATE PROFILE
Henok UrufaTechnical Consulting Engineer