Henrique Servo
Sopot,22
Summary
Accomplished Senior Executive at Cognizant TCO, adept in operations management and cross-functional team coordination. Spearheaded productivity enhancements and profitability, achieving significant operational efficiencies. Renowned for staff management prowess and a track record of fostering high-performance teams. Skilled in project management, demonstrating a commitment to excellence and innovation.
Results-oriented professional prepared to excel in executive leadership roles. Proven ability to drive strategic initiatives and enhance operational efficiency while maintaining strong focus on team collaboration and achieving results. Highly reliable and adaptable, known for strategic planning and effective decision-making.
Driven with track record of leading high-impact initiatives and optimizing business processes. Adept at fostering strategic partnerships and guiding cross-functional teams to achieve organizational goals. Demonstrated ability to leverage critical thinking and problem-solving skills to drive innovation and growth.
Experienced with strategic planning and organizational leadership, driving high-impact business initiatives. Utilizes analytical and problem-solving skills to enhance operational efficiency and achieve company objectives. Knowledge of team management and stakeholder engagement ensures successful project execution and business growth.
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
35
35
years of professional experience
Work History
Senior Executive
Cognizant TCO
02.2021 - 11.2024
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
Content Analyst
Majorel
03.2018 - 02.2021
- Enhanced content quality by conducting thorough research and analysis of industry trends.
- Generated fresh ideas for new content topics based on audience interests, competitor analysis, and industry trends.
- Optimized search engine results by implementing effective SEO strategies for various clients.
- Edited and revised wide array of content for accuracy, clarity and consistency.
- Provided constructive feedback to fellow writers on content drafts, fostering a collaborative work environment.
- Monitored website analytics to identify areas of improvement and implement data-driven adjustments to content strategy.
- Led training sessions for newly hired team members on company standards, tools, and best practices.
- Utilized SEO techniques to optimize content for search engine rankings.
- Strengthened brand messaging by upholding established tone guidelines across all digital platforms.
- Established strong relationships with subject matter experts to ensure accurate representation of technical concepts within written materials.
- Drove accuracy of content through careful proofreading and fact-checking.
- Wrote and created content for various topics and mediums.
- Suggested improvements to content to enhance quality and accuracy.
Driver Specialist
Waltham Forest Council
09.2012 - 03.2017
- Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
- Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
- Collaborated with team members to streamline operations, resulting in increased productivity and smoother workflow.
- Trained new drivers in proper procedures for safe operation of vehicles as well as company-specific processes for optimal job performance.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed all relevant traffic laws and safety regulations.
Factory Production Worker
Wiser
01.2012 - 08.2012
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Used equipment properly to avoid workplace hazards or injuries.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
Branch Operations Manager
Mitsubishi Motors
01.2000 - 03.2011
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Trained employees on proper procedures and strategies to improve productivity.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Complied with established internal controls and policies.
- Complied with regulatory guidelines and requirements.
- Maintained friendly and professional customer interactions.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Reduced staff turnover with effective training programs and employee support initiatives.
- Performed monthly compliance checks.
Team Leader
Barclaycard
01.2008 - 12.2010
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Educated staff on organizational mission and goals to help employees achieve success.
Sales Manager
Mitsubishi Motors
04.1995 - 12.2000
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Built relationships with customers and community to establish long-term business growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales revenue by developing and implementing effective sales strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Salesperson
Mitsubish Motors Portugal
02.1992 - 02.1995
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Worked to build relationships with customers and built potential for additional sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sales Supervisor
Emplas Portugal
02.1990 - 02.1992
- Monitored daily sales performance and provided feedback to each team member.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Boosted sales by implementing effective training programs for new and existing employees.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
Education
High School Diploma -
Escola Industrial Marques De Pombal
Lisbon06-1986
Skills
- Operations management
- Report preparation
- Cross-functional team coordination
- Staff management
- Performance improvement
- Project management
- Administrative support
- Operational management
Cooking , Walking , Nature , Beach Lover
Cooking and Tastes are Essential in Life , I Like to cook for friends and give them the Taste of Portuguese Food , Walking is my second Passion since i Have a Wonderful Black Labrador and also the Nature is Part of me , About Beach , I Love to look on the Sea and Listen the Noise of the Waves
Additional Information
During My time in Majorel I add Extra work Activities , I was a Coach of Football at Majorel when we Play the Business League Krakow. Also the Manager of the Events at Majorel
Languages
Portuguese
Native language
English
Advanced
C1
Spanish
Advanced
C1
French
Intermediate
B1
Italian
Intermediate
B1
Polish
Elementary
A2
Timeline
Senior Executive
Cognizant TCO
02.2021 - 11.2024
Content Analyst
Majorel
03.2018 - 02.2021
Driver Specialist
Waltham Forest Council
09.2012 - 03.2017
Factory Production Worker
Wiser
01.2012 - 08.2012
Team Leader
Barclaycard
01.2008 - 12.2010
Branch Operations Manager
Mitsubishi Motors
01.2000 - 03.2011
Sales Manager
Mitsubishi Motors
04.1995 - 12.2000
Salesperson
Mitsubish Motors Portugal
02.1992 - 02.1995
Sales Supervisor
Emplas Portugal
02.1990 - 02.1992
High School Diploma -
Escola Industrial Marques De Pombal
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