Henry Ofangba
Zielona Góra
Summary
Skilled in customer service and critical thinking, I excelled at Sites Group by managing high-stress situations and resolving customer complaints, enhancing loyalty. At ING Bank, I strengthened compliance, working closely with regulators and promoting continuous improvement. My expertise in active listening and data entry drives operational excellence and fosters a culture of shared responsibility.
Overview
2024
2024
years of professional experience
Work History
Customer Service Representative
Sites Group
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Compliance Officer
ING Bank
03.2021 - 03.2023
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
Education
Bachelor Of Arts - Sociology
Bowen University
Iwo05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Compliance Officer
ING Bank
03.2021 - 03.2023
Customer Service Representative
Sites Group
Bachelor Of Arts - Sociology
Bowen University
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