Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Henry Victor

Szczecin

Summary

Enthusiastic and detail-oriented IT technician with a passion for technology. Strong problem- solving and troubleshooting skills, coupled with a customer- centric approach. Seeking to contribute and gain practical experience in providing technical support, hardware and software installation, and user assistance. Eager to learn and adapt in a fast-paced IT environment. Henry Victor

Work History

Technical Support Advisor

TIGO Plc
02.2022 - 06.2022
  • Developed detailed knowledge base of customer support information.
  • Utilized active listening and problem-solving skills to resolve average of 20 customer complaints per day, resulting in 35% decrease in escalated issues

Customer Service Representative

CRDB
01.2022 - 02.2022
  • Implemented customer feedback program, resulting in 20% increase in customer satisfaction scores and 15% decrease in customer complaints.
  • Collaborated with cross-functional teams to develop and implement new training materials, leading to 30% improvement in first call resolution rate and reducing average call handling time by 10 seconds.
  • Initiated weekly team meetings focused on reviewing customer feedback and identifying areas of improvement, resulting in 25% reduction in escalations to supervisor level.

Education

Bachelor of Science - Economics with IT Application

University of Szczecin
Szczecin
09.2025

Skills

  • MS Office Proficiency
  • Technical Diagnostics

Accomplishments

    I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council ofApril 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Timeline

Technical Support Advisor

TIGO Plc
02.2022 - 06.2022

Customer Service Representative

CRDB
01.2022 - 02.2022

Bachelor of Science - Economics with IT Application

University of Szczecin
Henry Victor