Technical Support Advisor
- Developed detailed knowledge base of customer support information.
- Utilized active listening and problem-solving skills to resolve average of 20 customer complaints per day, resulting in 35% decrease in escalated issues
Enthusiastic and detail-oriented IT technician with a passion for technology. Strong problem- solving and troubleshooting skills, coupled with a customer- centric approach. Seeking to contribute and gain practical experience in providing technical support, hardware and software installation, and user assistance. Eager to learn and adapt in a fast-paced IT environment. Henry Victor
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