Summary
Overview
Work History
Education
Skills
Languages
Hobbies and interests
Timeline
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Hieronim Cichy

Kraków

Summary

Friendly and upbeat student looking for an traineeship in the Spa Industry. with firm understanding of guest safety, operational standards and legal requirements for spa operations. Organized and hardworking with excellent conflict management and communication skills. Good cleaning abilities, excellent physical fitness and strong work ethic.

Overview

7
7
years of professional experience

Work History

Spa Attendant Intern

PRISMA SPA - PURO Kraków Kazimerz
01.2024 - Current
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
  • Collaborated with spa therapists to ensure seamless coordination of bookings, treatments, and overall client care.
  • Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
  • Maintained inventory levels to guarantee consistent availability of necessary supplies and products for smooth spa operations.

Barman

Oldsmobil Pub
09.2023 - Current
  • Enhanced customer experience by providing friendly and attentive service during busy shifts.
  • Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
  • Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
  • Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
  • Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.

Tour Leader

Test Tour
08.2023 - 09.2023
  • Enhanced customer satisfaction by providing personalized travel experiences tailored to individual interests and preferences.
  • Developed strong relationships with local vendors, negotiating favorable prices and guaranteeing quality services for clients.
  • Delivered exceptional customer service, promptly addressing concerns and resolving issues to maintain client satisfaction.
  • Contributed to positive company reputation by consistently receiving high ratings on post-tour evaluations from clients.

English as a Second Language Teacher

Helen Doron
09.2022 - 04.2023
  • Enhanced students' language proficiency by utilizing diverse teaching methods and materials.
  • Designed interactive lessons to engage all learning styles and promote active participation.
  • Collaborated with colleagues to share best practices, creating a supportive teaching community.
  • Established strong rapport with students, parents, and fellow educators, fostering positive relationships within the school community.

Dishwasher

Yoko at the Jet Centre w Coleraine
04.2017 - 07.2019
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Reduced dish breakage by carefully handling delicate items during the washing process.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.

Education

Bachelor of Science - Tourism & Recreation

University School of Physical Education in Kraków
Krakow, Poland
07.2024

Skills

  • Creativity and Innovation
  • Crisis Management
  • Reservations Coordination
  • Appointment Scheduling
  • Basic Accounting
  • Sanitation Maintenance
  • Spa Tours

Languages

English
Proficient
C2
Spanish
Elementary
A1
Polish
Proficient
C2

Hobbies and interests

  • Ukulele
  • Rock Climbing
  • Hiking
  • Music
  • Travelling

Timeline

Spa Attendant Intern

PRISMA SPA - PURO Kraków Kazimerz
01.2024 - Current

Barman

Oldsmobil Pub
09.2023 - Current

Tour Leader

Test Tour
08.2023 - 09.2023

English as a Second Language Teacher

Helen Doron
09.2022 - 04.2023

Dishwasher

Yoko at the Jet Centre w Coleraine
04.2017 - 07.2019

Bachelor of Science - Tourism & Recreation

University School of Physical Education in Kraków

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Hieronim Cichy